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Can't get 1G ports to work on A9K-4HG-FLEX-SE card in ASR9910

7tsommer
Level 1
Level 1

Community,

We have an ASR 9910 running 7.9.21 with a A9K-4HG-FLEX-SE card in it. We have tried a few of the different groupings that include 1G ports shown to be available in the "show controllers np valid-port-groups all loca 0/1/CPU0" command. While the router does accept the groupings and does indeed show gigabit interfaces once the groupings are applied, we have yet to get any known working GLC-TE transcievers to work. 10G fiber works fine, but 1G does not work. We tried multiple hosts and even tried a hard RJ45 loop plug to no avail.

We currently have the "10x10GE,10x10GE,5x1GE_5x10GE,5x1GE_5x10GE" configured in slice 0. When running "show interface brief," we see Te0/1/0/0-24, Gi0/1/0/25-29, Te0/1/0/30-34, and Gi0/1/0/35-39 available. We have a fiber loop in Te0/1/0/0 which is working as expected. We also have a hard RJ45 loop in Gi0/1/0/25 and a known working host in Gi0/1/0/26, but neither of those are coming up. Both register the GLC-TEs when running "show controller Gi0/1/0/x" and "show controller optics0/1/0/x".

We also tried the "5x1GE_5x10GE,5x1GE_5x10GE,5x1GE_5x10GE,5x1GE_5x10GE" grouping with the same results.

Here is the output of "show controllers np valid-port-groups all location 0/1/CPU0":

                Node: 0/1/CPU0:
----------------------------------------------------------------

 NP0: Valid Port Groups
----+---------------------------+---------------------------+---------------------------+---------------------------
SEL | Group 0                   | Group 1                   | Group 2                   | Group 3
----+---------------------------+---------------------------+---------------------------+---------------------------
DFLT 1x100GE                     1x100GE                     1x100GE                     1x100GE                     
1    1x100GE/1x40GE/4x25GE       1x100GE/1x40GE/4x25GE       1x100GE/1x40GE/4x25GE       1x100GE/1x40GE/4x25GE       
2    1x100GE/1x40GE/4x25GE       1x100GE/1x40GE/4x25GE       1x100GE/1x40GE/4x25GE       10x10GE/5x1GE_5x10GE/10x1GE 
3    1x100GE/1x40GE/4x25GE       1x100GE/1x40GE/4x25GE       10x10GE/5x1GE_5x10GE/10x1GE 10x10GE/5x1GE_5x10GE/10x1GE 
4    1x100GE/1x40GE/4x25GE       10x10GE/5x1GE_5x10GE/10x1GE 10x10GE/5x1GE_5x10GE/10x1GE 10x10GE/5x1GE_5x10GE/10x1GE 
5    10x10GE/5x1GE_5x10GE/10x1GE 10x10GE/5x1GE_5x10GE/10x1GE 10x10GE/5x1GE_5x10GE/10x1GE 10x10GE/5x1GE_5x10GE/10x1GE 
Notes:
  DFLT : QSFP port 40, QSFP port 41, QSFP port 42, QSFP port 43 (default)
  Group 0: QSFP port 40 or SFP10g port 0-9   or SFP10g port 0-4   SFP1g port 5-9   or SFP25g port 6-9
  Group 1: QSFP port 41 or SFP10g port 10-19 or SFP10g port 10-14 SFP1g port 15-19 or SFP25g port 16-19
  Group 2: QSFP port 42 or SFP10g port 20-29 or SFP10g port 20-24 SFP1g port 25-29 or SFP25g port 26-29
  Group 3: QSFP port 43 or SFP10g port 30-39 or SFP10g port 30-34 SFP1g port 35-39 or SFP25g port 36-39

 

Here is the output of "show controllers gi0/1/0/25" (the port that definitely does have a working hard RJ-45 loop in it):

Operational data for interface GigabitEthernet0/1/0/25:

State:
    Administrative state: enabled
    Operational state: Down (Reason: Link loss or low light, no loopback)
    LED state: Red On

Phy:
    Media type: Four-pair Category 5 UTP PHY, full duplex
    Optics:
        Vendor: CISCO-PRE
        Part number: PRE-SFP-TME
        Serial number: DC231005211
        Type: GLC-TE
        Wavelength: 16653.93 nm
    Digital Optical Monitoring:
        Transceiver Temp: 0.000 C
        Transceiver Voltage: 0.000 V

        DOM alarms:
            No alarms

        Alarm                     Alarm    Warning   Warning    Alarm
        Thresholds                High      High       Low       Low
                                 -------   -------   -------   -------
        Transceiver Temp (C):      0.000     0.000     0.000     0.000
        Transceiver Voltage (V):   0.000     0.000     0.000     0.000
        Laser Bias (mA):           0.000     0.000     0.000     0.000
        Transmit Power (mW):       0.000     0.000     0.000     0.000
        Transmit Power (dBm):       -inf      -inf      -inf      -inf
        Receive Power (mW):        0.000     0.000     0.000     0.000
        Receive Power (dBm):        -inf      -inf      -inf      -inf

MAC address information:
    Operational address: a410.b656.ed99
    Burnt-in address: a410.b656.ed99
    No unicast addresses in filter
    No multicast addresses in filter

Autonegotiation disabled.

Operational values:
    Speed: 1Gbps
    Duplex: Full Duplex
    Flowcontrol: None
    Loopback: None (or external)
    MTU: 1514
    MRU: 1514
    Inter-packet gap: standard (12)

 

Is there some extra config we're missing to get these 1G transceivers working with this flex card on our 9910?

1 Accepted Solution

Accepted Solutions

anpetit
Cisco Employee
Cisco Employee

Hello @7tsommer , 
Hope you are doing well. 
Following up on your question, I guess you've configured:

hw-module location 0/1/CPU0 slice 0 config-mode 10x1GE,10x1GE,10x10GE,5x1GE_5x10GE

This configuration guide could help to verify.
https://www.cisco.com/c/en/us/td/docs/routers/asr9000/software/asr9k-r7-8/system-management/configuration/guide/b-system-management-cg-asr9000-78x/managing-router-hw.html#Cisco_Concept.dita_a4211801-951b-4f4d-b5e2-11f0126cc54c

As well, which SFP are you using ?
Because the only SFP allowed to be used with the A9K-4HG-FLEX-SE when it is configured for 1G are SFP-1G-LH / SFP-1G-SX.
Could you share the show inventory for GigabitEthernet0/1/0/25.
Hope it helps and looking forward to your feedback. 
Have a nice day.

Kind Regards,

Antoine

View solution in original post

2 Replies 2

anpetit
Cisco Employee
Cisco Employee

Hello @7tsommer , 
Hope you are doing well. 
Following up on your question, I guess you've configured:

hw-module location 0/1/CPU0 slice 0 config-mode 10x1GE,10x1GE,10x10GE,5x1GE_5x10GE

This configuration guide could help to verify.
https://www.cisco.com/c/en/us/td/docs/routers/asr9000/software/asr9k-r7-8/system-management/configuration/guide/b-system-management-cg-asr9000-78x/managing-router-hw.html#Cisco_Concept.dita_a4211801-951b-4f4d-b5e2-11f0126cc54c

As well, which SFP are you using ?
Because the only SFP allowed to be used with the A9K-4HG-FLEX-SE when it is configured for 1G are SFP-1G-LH / SFP-1G-SX.
Could you share the show inventory for GigabitEthernet0/1/0/25.
Hope it helps and looking forward to your feedback. 
Have a nice day.

Kind Regards,

Antoine

@anpetit , we are trying to use GLC-TE transceivers in those 1G ports. I see now that they are not listed in the compatibility matrix for the A9K-4HG-FLEX-SE cards.