10-07-2012 07:01 AM
Hi,
I need help to knw why i am unable to install "asr9k-video-p.pie-4.0.3" package?
RP/0/RSP0/CPU0:9010-1(admin)#dir disk0: | in Oct
Sun Oct 7 16:50:19.944 KSA
6309 drwx 4096 Sun Oct 7 16:42:32 2012 instdb
10084787 drwx 4096 Sun Oct 7 16:41:23 2012 asr9k-adv-video-supp-4.0.3
5610073 -rwx 600507 Sun Oct 7 19:39:49 2012 asr9k-video-p.pie-4.0.3
5610078 drwx 4096 Sun Oct 7 16:41:28 2012 iosxr-video-adv-4.0.3
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#install add disk0:asr9k-video-p.pie-4.0.3
Sun Oct 7 16:50:39.380 KSA
Install operation 19 '(admin) install add /disk0:asr9k-video-p.pie-4.0.3' started by user 'admin' via CLI at 16:50:39 KSA Sun Oct 07 2012.
The install operation will continue asynchronously.
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#show install request
Sun Oct 7 16:50:46.135 KSA
Install operation 19 '(admin) install add /disk0:asr9k-video-p.pie-4.0.3' started by user 'admin' via CLI at 16:50:39 KSA Sun Oct 07 2012.
The operation is 1% complete
0KB downloaded: Download in progress
The operation cannot be aborted.
RP/0/RSP0/CPU0:9010-1(admin)#Error: The install operation failed due to a system error. Please collect diagnostic information using 'show tech-support install' and pass this information to your TAC
Error: representative for support.
Error: Errors occurred on the following node:
Error: 0/RSP1/CPU0 ('install pie get reply' message response reported failure: 'Package Library' detected the 'fatal' condition 'file I/O error': File exists)
Install operation 19 failed at 16:50:48 KSA Sun Oct 07 2012.
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#
RP/0/RSP0/CPU0:9010-1(admin)#
10-07-2012 09:02 AM
Hi Tahir,
"sh install log 19 detail" may help understand what went wrong.
If you could provide "show install act sum" and a full "dir disk0:" may help too.
Cheers,
N.
10-07-2012 09:26 AM
thanks Nicolas,
I will send you by tomorrow..:)
03-17-2016 11:30 PM
Hi Tahir,
I face the same issue. Were you able to sort this out? My show install log is as below.
RP/0/RSP1/CPU0:XX-01(admin)#show install log 24 detail
Fri Jan 31 19:27:57.400 LKT
Install operation 24 started by user 'ashen' via CLI at 19:23:41 LKT Fri Jan 31 2014.
(admin) install add /disk1:/asr9k-px-5.1.3.sp7.pie synchronous
Install operation 24 failed at 19:24:37 LKT Fri Jan 31 2014.
Install logs:
Install operation 24 '(admin) install add /disk1:/asr9k-px-5.1.3.sp7.pie synchronous' started by user 'ashen' via CLI at
19:23:41 LKT Fri Jan 31 2014.
Error: The install operation failed due to a system error.
Error:
Error: ERROR: Node responded with an error when completing the installation of packages within the system. (Details:
Error: 'Package Library' detected the 'fatal' condition 'file I/O error': File exists)
Error: AFFECTED NODE(S): 0/RSP1/CPU0
Error: TECH SUPPORT:
Error: Please collect diagnostic information using '(admin) show tech-support install'
Error:
Error: The following pie was not added due to an error:
Error: asr9k-px-5.1.3.sp7.pie
Install operation 24 failed at 19:24:37 LKT Fri Jan 31 2014.
--------------------------------------------------------------------------------
03-18-2016 02:59 AM
We would need to look into the "admin show tech-support install" to figure out what happened exactly. Have you tried to verify and repair the active installation before proceeding? What packages are active on the router?
/Aleksandar
03-18-2016 05:01 AM
In addition to what Aleks said:
These error messages typically indicate disk or file corruption.
Use the following to check.
fsck disk0:
run
diskinfo -f -d /disk0: -s
chkfsys -uV /disk0:
File corruption:
Perform the install verify as indicated by Aleks.
Thanks,
Sam
03-18-2016 11:09 AM
looks like system disk/harddisk issue....
run below mentioned cmd and check if some partitions error fixed:
fsck harddisk: loc 0/rsp0/cpu0
fsck harddisk: loc 0/rsp1/cpu0
Fsck disk0: loc 0/rsp0/cpu0
Fsck disk0: loc 0/rsp1/cpu0
then restart process- 1) #admin process restart instdir 2) #admin process restart insthelper
if not fix then copy in disk0: thn after try again. last option is rsp switchover.
10-08-2012 12:58 AM
Please check below output.
RP/0/RSP0/CPU0:9010-1#sh install log 19 detai
Mon Oct 8 10:56:53.956 KSA
Install operation 19 started by user 'admin' via CLI at 16:50:39 KSA Sun Oct 07 2012.
(admin) install add /disk0:asr9k-video-p.pie-4.0.3
Install operation 19 failed at 16:50:48 KSA Sun Oct 07 2012.
Install logs:
Install operation 19 '(admin) install add /disk0:asr9k-video-p.pie-4.0.3' started by user 'admin' via CLI at 16:50:39 KSA Sun Oct 07 2012.
Error: The install operation failed due to a system error. Please collect diagnostic information using 'show tech-support install' and pass this information to your TAC
Error: representative for support.
Error: Errors occurred on the following node:
Error: 0/RSP1/CPU0 ('install pie get reply' message response reported failure: 'Package Library' detected the 'fatal' condition 'file I/O error': File exists)
Install operation 19 failed at 16:50:48 KSA Sun Oct 07 2012.
--------------------------------------------------------------------------------
RP/0/RSP0/CPU0:9010-1#
04-29-2018 11:58 PM
I know it is long time but I am wondering how you solved your problem?
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