About Tanner Ezell

Tanner Ezell · 03-04-2010

Document covers getting the SessionID for a call (UCCX) and converting it to its decimal equivalent.

Tanner Ezell · 04-29-2017

Sorry I didn't see this earlier, what an interesting problem. threw this at ContactView and it blew up just like the script editor. I was able to determine the cause of the issue. The reason the script failed to validate even after @Sean Vaidya del...

Tanner Ezell · 04-27-2017

I'd be interested in getting a look at your MIVRs, may be possible to analyze and determine this behavior is happening. If the concern is some kind of automated system that is running up 100s of minutes on your bill, it should be simple enough to to...

Tanner Ezell · 04-26-2017

If doing so was easy and reliable, perhaps; most call centers aren't that sophisticated. The most common I hear from customers is the scenario above. Sales rep sees someone calling in that they know are going to close a deal and want to take them nex...

Tanner Ezell · 10-13-2016

Assuming this string is something like an itinerary number, it's not really feasible to capture this input without ASR. Depending on how much influence/control you have over the data what you can do is translate the alphanumeric value in to a number ...

Tanner Ezell · 10-11-2016

You certainly can calculate the length of a prompt base on its contents, requires a bit of Java to do it. However, in my opinion one should ask why does it need to be so precise, is there really any benefit to this degree of accuracy and is it worth...

Member Since	‎04-19-2008 07:10 PM
Date Last Visited	‎09-19-2018 11:54 AM
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UCCX Custom Reports - Scripting - Get Session ID.pdf

Sorry I didn't see this

I'd be interested in getting

If doing so was easy and

Assuming this string is

You certainly can calculate