Archived Collaboration Events

Join us live on Wednesday, February 19 at 10 am PT for a jam-packed session on Cisco Webex data security. You'll learn from our panel of experts about

• How Cisco data residency and security policies can help you deal with data privacy and data sovereignty challenges
• How Cisco Talos Anti-Malware can safeguard your Cisco collaboration tools
• How Cisco continues to empower IT administrators with new capabilities and controls in Webex Control Hub.

We'll take your questions during the show and after so post them below in the comments.

Join us live on Tuesday, January 14 at 10 am PT (and on demand after) as we discuss how you can leverage the cloud with Cisco Webex for your collaboration and calling investments.

Digital Transformation is key to keeping pace with changing market conditions, customer and employee expectations, and aggressive competitors. But C-Suite leaders are struggling with the challenge. Enabling effective communications and collaboration is the natural place to start. Cisco Webex offers the industry's most comprehensive collaboration capabilities with a single, unified platform and user experience to help you leverage your current calling investments while migrating to the cloud on your terms and timetable.

Community Live- CUCM Bulk Administration Tool: Practical Things You Can Use Every Day

(Live event - formerly known as Webcast-  Tuesday January 14, 2020 at 10 am Pacific/ 1 pm Eastern / 7 pm Paris)

This event had place on Tuesday 14th, January 2020 at 10hrs PDT 

This event provides a practical overview of Cisco Unified Communications Manager (Unified CM) Bulk Administration Tool (BAT) and the best practices to solve its common issues. In this session, Cisco Designated VIP Maren share and demonstrate the best practices to solve day-to-day BAT administrative tasks.
This session helps CUCM administrators with using BAT to solve day-to-day administrative tasks. If you've ever thought "I wish I could…” bulk edit the description field for all of your phones; find a way to make the Home Cluster checkbox consistent in multiple clusters; migrate a single phone to a new model; modify the Voice Mail Profile field on lines in bulk; deploy Access Lists for Single Number Reach users in bulk; deploy a set of Abbreviated Dials across multiple phones, or work with CSV and TAR files for editing the database.

Featured Expert

Maren Mahoney has been in the information system industry for more than 25 years with roles in employee development, technical support and helpdesk administration, network administration, management and engineering, and networking courseware development and instruction. She is a Senior Technical Instructor at Sunset Learning Institute and teaches a range of technologies but specializes in Unified Communications. Before she joined Sunset Learning Institute (SLI), Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. Maren is an official Cisco Certified Systems Instructor (CCSI). She holds a bachelor’s degree in Mathematics and Russian studies and plans one day to gain a master’s degree in Mathematics. Maren holds different certifications in Routing, Switching, and Data Center and a CCIE in Collaboration (#50569). Maren is also a US Army veteran.

Maren was recognized as a Cisco Designated VIP in 2019 for her contributions to the Cisco Community in the IP Telephony category.

For more information, visit the Unified Communications Infrastructure category. 

This event is open to everyone, including students, instructors, Cisco customers and partners.

Do you know you  can get answers before opening a TAC case by visiting the Cisco Community.  

Join us live on Tuesday, December 3 at 11:00 am PT and on demand after to learn how Cisco Webex continues to lead in meeting the evolving collaboration needs for employees.

Transforming the way employees work can be a tough dilemma; many organizations end up with a stitched together collaboration solution that provides disjointed and dis-engaging experiences for employees. Thankfully Cisco Webex has the solutions needed for a more human approach to transforming your workplace.

Join our next Cisco Chat to learn more about the recent announcements across our Collaboration portfolio. 

Join us on Thursday, October 3 at 10 am PT for a live chat detailing how Cisco can provide the security for your collaboration tools. In today's agile work environment - customers need to collaborate in real time with partners, vendors and customers, and they want the best collaboration tools possible. At the same time, they're cognizant of potential accidental or intentional misuse of data and malicious attacks - and the financial and company reputation ramifications they can have.

Cisco provides best-in-class collaboration tools with true end-to-end encryption that enable secure cross-company collaboration. Find out more about the six considerations for collaboration security and the new Webex Extended Security Pack - which provides full-functionality Cisco Cloudlock CASB for Webex Teams with native Webex anti-malware capabilities powered by Cisco Talos ClamAV.

We'll answer your questions live and after the broadcast. 

To   participate   in this event, please use the   button   to ask your questions

This special event is open only to Cisco Customers and Partners.  

Many pages in the Cisco Community are accessible only to Cisco customers, partners, or logged in entitled guests.  Please log in.

If you still cannot access the event after you log in, and you believe you should, contact us at csc-events@external.cisco.com

This topic is a chance to discuss more about Prime Collaboration Assurance (PCA) best configuration and troubleshooting practices. This session will provide you with a better understanding on how to prepare for success when deploying Prime Collaboration Assurance for the first time.
Learn more about common issues partners face and how to resolve these issues.

Ask questions from Monday 24 of June to Friday 5th of July, 2019

Featured Expert

Joseph Koglin is a Technical Consulting Engineer with the HCS/solutions support team of Cisco’s Technical Assistance Center. Joseph’s expertise includes troubleshooting and support on different Cisco Unified Collaboration technologies, such as CUCM, UCCE, TP, PCA, IMP, CUC to gateways among others. He specializes in Cisco Unified Communications Manager. Prior joining this team he was the Technical Lead of Prime collaboration assurance.

Joseph might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video category.

Find other events https://community.cisco.com/t5/custom/page/page-id/Events?categoryId=technology-support  

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Make and review your questions here. 

Join the Customer Connection program to register for this session

Security and compliance are top of mind as collaboration tools are used by today's employees to work with others outside as well as inside their own companies. The importance of keeping sensitive information safe is key to choosing the right collaboration architecture for your employees.

Join this webinar to hear about the latest security and compliance innovations in Cisco Webex Teams, and how it delivers the flexibility required to meet the needs of today's workers.

Join the Cisco Customer Connection program for this feedback session on Cloud Analytics for On Premise UC.

We are investigating a new modality for On Premise UC applications to send telemetry data directly to Webex Cloud and make it accessible through ControlHub.

This will enable new avenues for partners and customers to provide and get more value such as looking at feature adoption/asset usage, get operational insights through ControlHub.

Come and provide feedback and influence the direction of the solution while it is in very early stages of development.

Join the program and register for the session now

To   participate   in this event, please use the   button   to ask your questions

This special event is open only to Cisco Customers and Partners.  

Many pages in the Cisco Community are accessible only to Cisco customers, partners, or logged in entitled guests.  Please log in.

If you still cannot access the event after you log in, and you believe you should, contact us at csc-events@external.cisco.com

This topic is a chance to discuss more about the best practices to migrate phones from old CUCM versions into new ones. In addition, the session covers the best practices to regenerate critical certificates that keep phones from registering back to the cluster. Expert will cover best troubleshooting tips as well. 

Ask questions from Monday 22 of April to Friday 3rd of May, 2019

Featured Experts

Luis Yanes is a Customer Support Engineer for the CUCM team in Richardson Texas. He has been collaborating on different groups in Cisco for 19 years. He started his career in Cisco as a lab support for the sales team, later on he moved to cisco’s TAC where he has supported different Voice products such as CUCM, Unity, UCCX and GW among others. Currently, Luis is a Tech Lead in the Solutions Support Team. Luis holds a CCIE in Collaboration #16540.

Levi Thomas Woodcock is a Technical Consulting Engineer for the TAC Call Manager Team in Richardson Texas. Before working for the Call Manager Team, he collaborated on the Backbone switching team for 7 years. Levi holds a Bachelors degree in Computer Science and a Degree in Accounting. He holds a CCNA and CCNP voice certifications.

Luis & Levi might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration community.

Find other events https://community.cisco.com/t5/custom/page/page-id/Events?categoryId=technology-support  

**Helpful votes Encourage Participation! **
Please be sure to rate the Answers to Questions

Make and review your questions here. 

Join the Customer Connection program in order to register for this event.  Registration is free and easy to complete.  Choose the Collaboration track and once your membership is accepted, you'll be able to register for this briefing.

Please join us for an upcoming session on Project SAGE.  We've got a number of different times available to you.  We want to make sure you can join us and provide your feedback on this important project!

Choose one of these times to register:  Collaboration, Security, Networking, Data Center customers all welcome!

- EMEA: Apr 30 or May 1 at 1:00pm CET

- Americas: Apr 30 or May 1 at 8:00am PT

- APAC: May 2 or May 3 at 10:30am IST

Project SAGE will be a recommendation service that will interject the customer prior to case creation by providing possible solutions to the issue that the customer is facing. This capability is intended to encourage self-troubleshooting by providing machine learning(ML) based “Self Help” for the customers.

The ML based backend engine built to consume massive knowledge base from Cisco like Field Notices, Security Advisories, External Defects & Cisco.com documents. This entire recommendation service will be available to customers via Cisco SCM(support case manager) while they try to open case to Cisco support services.

In this session we will give you a demo of Project SAGE and ask for your feedback in real-time during the session. Come prepared to interact!

Join us for a Cisco Customer Connection briefing on TAC Connect.  

TAC Connect is your personal assistant that helps with basic case management tasks.

This session focuses on self-service features such as status of a case, bug, rma, connect to engineer, raise case severity, escalate a case and re-queue a case.

You will learn how to interact with the personal assistant using Webex Teams client and through a simple web browser interface to access data in a secure authorized manner.

To attend this briefing you must be a Cisco Customer Connection member.  Registration for the program is free and easy to complete.  Simply go to www.cisco.com/go/ccp, click "register", the select the Collaboration track during registration.  Once you receive confirmation of membership, you can then sign up for this session.

Join Amy Chang, Cisco SVP/GM, on March 20 at Enterprise Connect to learn about the future of Collaboration. Watch the live broadcast

See Amy Chang, SVP, Collaboration Technology Group, at Enterprise Connect where she will share Cisco's vision for the future of collaboration, the foundations we have in place and the amazing work we're driving to win our customers' hearts and minds.

Collaboration technology is fueling enterprise transformation

• increasing agility
• driving efficiency
• improving productivity

Cognitive collaboration - technology that weaves context and intelligence across applications, devices and workflows, connecting people with customers and colleagues, to deliver unprecedented experiences and transform how we work - is at the heart of our efforts.

Watch this session to see our technology in action and hear how our customers are using our portfolio of products today to transform the way they work.