Call Control

Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...

Issue Summary:I am currently working on integrating JTAPI with CUCM 14 to make phone calls from a Java application. However, I am encountering issues with CTI port registration and call initiation.Observed Behavior:CTI Port Registration Issue:It appe...

I'm playing around with the reasonCode in CURRI divert responses. The  schema has a duplicate readonCode with value 'time-of-day' - I'm sure that can't be correct. So what would be the second value? Also, who processes these reasonCodes and what happ...

I want to know if a call event is generated using the GED-188 protocol when an incoming or outgoing call is made to an device without log-in to CTI.

Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...

Hello,is it possible to call to skill (like using skill ID/number) directly instead of calling to queue number assigned to team/skill?Thanks for help,Dawid

We are currently developing a web application and are looking to integrate it with Cisco Jabber’s telephony services. Our key requirement is to trigger voice calls from our web application and retrieve the associated call session ID for call manageme...

Hello Dears   I hope you are doing well   We wan to modify a Contact Header in an inbound REGISTER message in the CUCM, since that REGISTER message is coming from third party telephones (AVAYA). From this one   Contact: <sip:72012@10.17.101.191:43881...

I need help Anyone present with experience in using restconf to modify the configuration on dial-peers in a CUBE (Cat8000V version 17.10.1a). More specific I need to apply shutdown to a dial-peer using a restconf call.

Hello.I need to detect the following scenarios in a stateless system, ideally - through a single JTAPI event:Caller has hung-up before getting answered (i.e. while phone was Alerting/ringing).Call was auto hung-up due to an expired timer (i.e. call w...

Hi Guys,I hope if you could help me regarding this situationI have a python app - built it myself - that connects me to an AI and let me talk as normal call and I really want to connect it to Cisco, so I have here 2 scenario that i want you to recomm...