Call Control

Deploying a contact center solution with a customer requirement that on every outbound call made by their agents, they would like the called party to immediately hear a message as soon as they answer. For example, “This is ACME calling. This call may...

hey, my application works with 4 cucm nodes on the same cluster with sizing of 10K at the same time and balancing terminals between the nodesthe appuser has 20K devices associated.the application makes getProvider for each cucm node with the same app...

We are leveraging the Cisco Jabber Web SDK (JavaScript) to enable calling functionality in a kiosk environment.  Video docking is not working as expected on latest chrome browser on windows 11

Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...

Issue Summary:I am currently working on integrating JTAPI with CUCM 14 to make phone calls from a Java application. However, I am encountering issues with CTI port registration and call initiation.Observed Behavior:CTI Port Registration Issue:It appe...

I'm playing around with the reasonCode in CURRI divert responses. The  schema has a duplicate readonCode with value 'time-of-day' - I'm sure that can't be correct. So what would be the second value? Also, who processes these reasonCodes and what happ...

I want to know if a call event is generated using the GED-188 protocol when an incoming or outgoing call is made to an device without log-in to CTI.

Hello.When an incoming (customer) call enters the CUCM, after an agent has answered, I need to play a short (pre-recorded) audio into the call, so that both parties (customer & agent) hear it, before they continue to chat.The way I currently accompli...

Hello,is it possible to call to skill (like using skill ID/number) directly instead of calling to queue number assigned to team/skill?Thanks for help,Dawid

We are currently developing a web application and are looking to integrate it with Cisco Jabber’s telephony services. Our key requirement is to trigger voice calls from our web application and retrieve the associated call session ID for call manageme...

Hello Dears   I hope you are doing well   We wan to modify a Contact Header in an inbound REGISTER message in the CUCM, since that REGISTER message is coming from third party telephones (AVAYA). From this one   Contact: <sip:[email protected]:43881...