We are having an issue with Finesse dialogs dropping after a consult transfer from the agents private line.Steps:Send a call to Agent 1 private line.Agent 1 answers the private line (this must be done on the phone itself, it does not present in Fines...
Forum Posts
Hello, I am using call consult in my script: dialoutCall = (CiscoCall) provider.createCall(); TerminalConnection terminalConnection = ctipTerminal.getTerminalConnections()[0]; dialoutCall.consult(terminalConnection,dialToNum); when using consult the...
Resolved! Unity Connection 12.5 | CUPI API issue
Hi Guys,We are trying to utilize the CUPI API in order to do changes for call handlers and schedules. We are having an issue with the response we get from CUPI in regards of "End of day" value. The problem is that from the API’s response, we can’t de...
Is there anyway to turn on a dark theme for Cisco Unified Call Studio? I was able to changes some of the colors but it only seems to change the tabs on each of the files or the actual java editor. I can't change the graphical call flow background, no...
We have a CUCM SIP Trunk connected to a 3rd Party Automatic Call Distributor System (ACD). Some of the numbers of the Agents on the ACD are PSTN numbers and there are issues with calls coming in from the PSTN to the ACD, which are then forwarded back...
Any news on adding sha256 support?
Hi,I'm trying to apply a single step transfer to a call and I'm experiencing non deterministic results while several internal terminals involved. I'm simply invoke the "transfer" method on a call and I'm getting randomly different behavior when anoth...
I'm now developing an ios app, when click on a phone number, it needs to transfer to jabber, and trigger to give a call with this number.I know I need to describe a uri scheme like "xmpp:{phone number}" , but I don't know the exact, does anybody kno...
Hello Folks! I'm developing an application in JTAPI where I required the working of the states!The issue I'm facing is in the following scenarios considering Phone A is Jtapi controlled!1. Two phones are in Talking. 2. Two phones are in the call but ...
Hi Cisco,I've already opened case here https://mycase.cloudapps.cisco.com/693953508/summary, but they said I need to contact DevNet for this issue. Previously we purchased Developer support tickets via https://developer.cisco.com/site/support/ but th...
Hi, I'm trying to understand something and I hope this is the right section to post this. I'm wondering how does 3rd party applications (such as Imagicle) record calls (Audio) for CUCM calls (in term of coding)? I have read some posts online but ther...
Hi everyone,I am working in a Unity SQL query to see which users have the option "Set for Self-enrollment at Next Sign-In" but I dont see flag boolean in any table. I know there are reports in where you can get those users automatically, but I am wor...
Hi guys,It is possible you can help me to get a python script that would allow me to get the number of registered phones in a cluster? I usually spend a lot of time looking at RTMT and registered devices, but that does not scale very well because we ...
Resolved! Log Collection API Call not working
Hi team,We are tying to pull the CUCM (Both v10.5 SU3 & 11.5 SU7) service logs (E.g. Cisco Audit Logs) via the Log collection API as detailed here - https://developer.cisco.com/docs/sxml/#!log-collection-and-dimegetfileservice-api-reference/log-colle...
Have been following the steps detailed at https://developer.cisco.com/site/sso/ to setup SSO for a custom app for CUCM hooking into the user data services API. Step 2 calls for a third party SSO client ID. I unsure what this client ID is referring. W...
