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Updating Silent Monitor to Whisper Mode

Hi Everyone,

I have been able to initiate a silent monitor call from the JTAPI and I would like to switch the same call to Whisper mode without disconnecting/generating a new call. How can I achieve this, since the documentation shared on JTAPI developer guide does not mention clearly the specific methods to be invoked and the parameters to be passed.

Kindly share your help

3 Replies 3

ayush.shyam
Level 1
Level 1

Use "updateMonitorType" method and then you will be able to do that.

I hope you got the answer what you are looking for!

Thanks

Thanks,

However, I seems not to find this method on jtapi libraries. Kindly can you share a snippet that shows how you invoke this method "updateMonitorType" and parameters to be passed.

Please

CiscoTerminalConnection.updateMonitorType(monitoringType, PlaytoneOption)

monitoringType:- 1 for Silent Monitoring , 2 for Whisper