Call Control

We have a customer who is using BOT device using Cisco Jabber on Android. We use TAPI to get CTI events. We have not been able to find the BOT device after going through the list of device ids/indices using lineGetDevCaps and lineInitializeEx. Are th...

Good afternoon, I hope someone can help me with what I will explain below.I have an integration from my Call manager via SIPtrunk through cube gateway with a Telefonica Avaya exchange. Through this integration, in the INVITE that receives the gateway...

Hello,I am facing issue while making an outbound calls using JTAPI Test Client.I have logged in into two JTAPI Test Client's with two difference users. From one user I am making an outbound call to another user, but I am getting below error:com.cisco...

Hello All,I need some urgent help to create a design call flow for auto attendant with TCL scripts on Cisco 2921/51 router. This is a custom design requirement along with time of day routing. My customer already has default scripts loaded on same GW ...

Are there any plans to EOL the Cisco TSP/TAPI?

Hi,i've been tasked with helping a customer integrate a legacy pbx to some new SIP terminals.  Call flow is as follows:PSTN --> PBX / ACD -- call delivered to extension 1001 through 1004.  These are analog lines.The FXS on the PBX is wired to matchin...

Hi,I have written an IVR script to handle a requirement to support playing prompts to either play prompt then handoff call, drop a call after playing, or stream a prompt as early media.Platform: ISR4331/K9Firmware: 15.5(1)SCall scenario:  CUBE callI ...

I developed an application called "PCClient"  that make an integration with Verint Impact360 and CUCM. The PCClient monitors the CTI events using the JTAPI Library and application user in CUCM, processing those events and send HTTP requests to Verint...

Dear Colleagues,After a CUCM implementation I have faced with a problem. The anonymous calls are not forwarded and the provider informed me that the outbound INVITE has to met for two requirements:- The INVITE's PAI has to contain a supported phone n...

Hello,                   While testing our CTI application (TAPI)  with CUCM 11.5 we noticed that , when a new phone is added or removed from the Application user associated with the phone ,  the application doesnt recieve any LINE_CREATE or LINE_REM...