Microphone recording rate (16000) unsupported
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03-03-2020 08:01 AM
Hi, Proximity has not been working for me for some time now on my Carbon X1 laptop. When I tried to connect to Proximity, I got the error - "Microphone recording rate (16000) unsupported", and when I clicked "Learn More", it took me to a Proximity Help page (https://proximity.cisco.com/help/index.html?platform=win&fn=Initialize&code=E_ACCESSDENIED) that gave the below information. How do I get Proximity enabled on my Windows 10 laptop?
Unknown error code: E_ACCESSDENIED
Platform: win
Function:Initialize
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Cisco Proximity
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03-07-2020 12:54 PM
It's possible we have a bug, because the link should have sent you to https://proximity.cisco.com/help/index.html?platform=win&fn=Initialize&code=AUDCLNT_E_UNSUPPORTED_FORMAT
