10-07-2021 03:54 AM
I am task to remove a handful of phones from CUCM and remove the assigned directory numbers. I have been able to remove the phones however I can still see the directory numbers assigned to the respective users when I go to Call Routing> Directory number. Is there a way I can un assign the DN from the respective users without permanently deleting them?
10-07-2021 04:30 AM
Removing the phones wont delete the Extensions.
DO you need to remove both phone and DN ? or is it just the phones ?
10-07-2021 04:50 AM
The Directory Numbers table in the database does not have specific assignments. If you are looking at the "Description", that is just a text field and does not imply assignment. Here are the things that cross-reference DN and User:
If none of these is what you meant, can you describe what you want to do in a little more detail?
Maren
10-17-2021 04:39 AM
Thanks Maren, this is helpful
10-21-2021 01:16 PM
You may need to do a Route Plan Report and select Unassigned DN's
10-21-2021 01:52 PM
May I ask you for what reason you would want to keep the unassigned directory numbers in your CM?
Usually this is not common practice. If not removed together when the device is deleted they would easiest be removed by searching for unassigned numbers in route plan report and then selecting to remove all found.
10-25-2021 11:11 AM
deleted a user from the LDAP directory show as Inactive LDAP Synchronized User in Cisco Unified
Communications Manager So Wait 24 hours for the garbage collector to remove the user.
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