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Beginner

How to retrieve the chat history from Cisco Jabber for Windows?

Hi,

I have already enabled the '

As per my knowledge, the history should get saved in C:\Documents and Settings\home\Local Settings\Application Data\Cisco\Unified Communications\Jabber\CSF\History\<username>.db

But I am unable to find the folder 'History' inside CSF folder, so unable to find db file as well.

Please help.

2 ACCEPTED SOLUTIONS

Accepted Solutions

How to retrieve the chat history from Cisco Jabber for Windows?

Hi,

Path is as below:

  • XP - C:\Documents and Settings\username\Local Settings\Application Data\Cisco\Unified Communications\Jabber\CSF\History
  • Vista - C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History
  • Win7 - C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History

Thanks,

Maqsood

How to retrieve the chat history from Cisco Jabber for Windows?

Yes, using SQLite

18 REPLIES 18

How to retrieve the chat history from Cisco Jabber for Windows?

Hi,

Path is as below:

  • XP - C:\Documents and Settings\username\Local Settings\Application Data\Cisco\Unified Communications\Jabber\CSF\History
  • Vista - C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History
  • Win7 - C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History

Thanks,

Maqsood

How to retrieve the chat history from Cisco Jabber for Windows?

Are you certain about that path for a WIN7 Machine?

How to retrieve the chat history from Cisco Jabber for Windows?

Steve,

Are you seeing a different path?

Thanks,

Maqsood

How to retrieve the chat history from Cisco Jabber for Windows?

Ahhhh,  my bad.   FOLDER OPTIONS:  SHOW HIDDEN FILES

:-)

I have enough eggs om my face for a Sunday Brunch.

Thanks!

Beginner

How to retrieve the chat history from Cisco Jabber for Windows?

Is this the only place the history lives?

Re: How to retrieve the chat history from Cisco Jabber for Windo

Yes. Make sure you go to the right history folder:

C:\Users\(userxxx)\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History

You might see a History Folder at the ....\Jabber\History that is empty.

Thanks,

Maqsood

How to retrieve the chat history from Cisco Jabber for Windows?

Is it possible to export this to read it without the jabber client?

How to retrieve the chat history from Cisco Jabber for Windows?

Yes, using SQLite

Beginner

How to retrieve the chat history from Cisco Jabber for Windows?

Thanks Maqsood, I could find the history in the path specified by you, it is stored as a database file.

Can u pls specify th exact version details of SQLlite for retriving the history and also, the procedure that is to be follwed for the same.

Re: How to retrieve the chat history from Cisco Jabber for Windo

Hi Atul,

Please visit "http://www.sqlite.org/" for related information.

Thanks,

Maqsood

Participant

How to retrieve the chat history from Cisco Jabber for Windows?

Hi Maqsood,

These file paths you are talking about, where are they stipulated or configured (i.e. registries or hard coded in the MSI and cannot be changed?

I would love the ability to alter these destinations along with file location for screen captures.

Beginner

Re: How to retrieve the chat history from Cisco Jabber for Windows?

have the file, but how do I open it?

 

Beginner

Re: How to retrieve the chat history from Cisco Jabber for Windows?

Did you ever get an answer to your question? 

My organization has a need to audit a particular user's chat history.  Any help would be greatly appreciated.

Beginner

Re: How to retrieve the chat history from Cisco Jabber for Windows?

I have located the file, but how do I open it?
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