09-14-2018 09:38 AM
I am trying to integrate CUCM with with Cisco IM&Presence. Iniatilly I see the the message:
""Error Occured While retrieving information from database.The connection between presence and CUCM Publisher is down". In the service don´t appear nothing options. I already did restart twices in the Server, but, the problem remain. The Service Sync Agent don´t stay started.
Any have idea, about this?
09-14-2018 07:13 PM
Lab server or production if this is a lab I would just delete the server from CUCM in the server section. Then I would just reinstall IMP. If it is giving you that much trouble.
09-17-2018 04:54 AM
Thanks a lot for Your contact. Answering Your question, anytime in the past someone started the installation, but, by any reason don´t finished (I don´t have history about this). Now I am trying put to work. In this moment I don´t have available to do reinstall de IM&Presence, because, I don´t have access the VM Server and media to do install. Is need to restart the CUCM Cluster?
09-23-2018 06:48 PM
09-24-2018 05:03 AM
Thanks a lot for Your contact. Follow the information that You requested for me:
Cisco Unified CM Administration
System version: 10.5.2.15900-8
VMware Installation: 1 vCPU Intel(R) Xeon(R) CPU E5-2630 0 @ 2.30GHz, disk 1: 80Gbytes, 4096Mbytes RAM, Partitions aligned
WARNING: DNS unreachable
Cisco Unified CM IM and Presence Administration
System version: 10.5.2.24900-8
VMware Installation: 1 vCPU Intel(R) Xeon(R) CPU E5-2630 0 @ 2.30GHz, disk 1: 80Gbytes, 4096Mbytes RAM
WARNING: DNS unreachable
09-24-2018 05:12 AM - edited 09-24-2018 05:16 AM
Looks different version, you should have cucm version higher than imp version or make it same version
Dns unreachable cause you did not configure A record and PTR record. If your cucm able to reach the dns server,and you already had A record and PTR record it should be working
09-24-2018 05:22 AM
I verified in download software area and there are not the same version to CUCM and IM&Presence. Verifying again the version that I sent for You the ISO are different. I don´t have practice with IM & Presence installation, what is the best alternative to solve this. To do upgrade for last version for both Applications?
09-24-2018 05:45 AM
09-24-2018 06:47 AM
No, unfortunatelly I don´t have the contrac wih Cisco associated in my profile to can to open the TAC.
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