IM&Presence 10.5.2 - Cisco Sync Agent[STOPPED] Component is not running

[wilsonsant]

Hi Guys,

I am trying to integrate CUCM with with Cisco IM&Presence. Iniatilly I see the the message:

""Error Occured While retrieving information from database.The connection between presence and CUCM Publisher is down". In the service don´t appear nothing options. I already did restart twices in the Server, but, the problem remain. The Service Sync Agent don´t stay started.

Any have idea, about this?

Thanks,

Regards,

Wilson

[Gregory Brunn]

Lab server or production if this is a lab I would just delete the server from CUCM in the server section. Then I would just reinstall IMP. If it is giving you that much trouble.

[wilsonsant]

Hi Gregory,

Thanks a lot for Your contact. Answering Your question, anytime in the past someone started the installation, but, by any reason don´t finished (I don´t have history about this). Now I am trying put to work. In this moment I don´t have available to do reinstall de IM&Presence, because, I don´t have access the VM Server and media to do install. Is need to restart the CUCM Cluster?

Thanks,

Regards,

Wilson

[yusuf habibi]

which version you had for IMP & CUCM ? just make sure IMP & CUCM havesame version.

[wilsonsant]

Hi Habibi,

Thanks a lot for Your contact. Follow the information that You requested for me:

Cisco Unified CM Administration
System version: 10.5.2.15900-8
VMware Installation: 1 vCPU Intel(R) Xeon(R) CPU E5-2630 0 @ 2.30GHz, disk 1: 80Gbytes, 4096Mbytes RAM, Partitions aligned
WARNING: DNS unreachable

10.5(2)SU5

Cisco Unified CM IM and Presence Administration
System version: 10.5.2.24900-8
VMware Installation: 1 vCPU Intel(R) Xeon(R) CPU E5-2630 0 @ 2.30GHz, disk 1: 80Gbytes, 4096Mbytes RAM
WARNING: DNS unreachable

10.5(2)SU3

Thanks,

Regards,

Wilson

[yusuf habibi]

Looks different version, you should have cucm version higher than imp version or make it same version

Dns unreachable cause you did not configure A record and PTR record.  If your cucm able to reach the dns server,and you already had A record and PTR record it should be working 

[wilsonsant]

Hi Habibi,

I verified in download software area and there are not the same version to CUCM and IM&Presence. Verifying again the version that I sent for You the ISO are different. I don´t have practice with IM & Presence installation, what is the best alternative to solve this. To do upgrade for last version for both Applications?

Thanks,

Regards,

Wilson

[yusuf habibi]

do you have access to open case with TAC ? better open your case last time i discussed with TAC and they provide the software directly.

[wilsonsant]

Hi Habibi,

No, unfortunatelly I don´t have the contrac wih Cisco associated in my profile to can to open the TAC.

Thanks,

Regards,

Wilson