Hi all ,
I am doing upgrade for IM and presence and while restarting , the VM stuck in booting.
please advise how to recover this situation .
IMP version 12.0.1 is upgrading to 12.5.1
attached the error message from the VM console
First, if you have a service contract now is the time to call TAC.
Second, where are you in your upgrade procedure? If you are upgrading IMP, I assume you have upgraded your CUCMs already and that went fine. Is this the first IMP node to be upgraded (and is it the IMP Publisher Node)?
Please dump a log file of the failure (TAC will want it anyway) and we might be able to figure out what went wrong:
(And, so you know for next time, that is why the "Press Any Key To Continue" was on the screen to allow you to mount a file to capture the dump.)
Post your dump file and we will see if someone can help parse it. That's not my area of expertise, so really I encourage you to call TAC if you can.
thanks for your reply ..
yes I have successfully done the CUCM upgrade and also IMP pub and sub . however when rebooting the IMP publisher it fails to reboot .
so currently I have all CUCM nodes and IMP_SUB are upgraded and working fine.only IMP-PUB is faulty and I migrated all users to IMP-SUB.
I will try to collect the dump log and share with you.