06-22-2019 03:00 AM
Hi all ,
I am doing upgrade for IM and presence and while restarting , the VM stuck in booting.
please advise how to recover this situation .
IMP version 12.0.1 is upgrading to 12.5.1
attached the error message from the VM console
06-22-2019 04:46 AM
First, if you have a service contract now is the time to call TAC.
Second, where are you in your upgrade procedure? If you are upgrading IMP, I assume you have upgraded your CUCMs already and that went fine. Is this the first IMP node to be upgraded (and is it the IMP Publisher Node)?
Please dump a log file of the failure (TAC will want it anyway) and we might be able to figure out what went wrong:
Dump a Log File After an Upgrade Failure
(And, so you know for next time, that is why the "Press Any Key To Continue" was on the screen to allow you to mount a file to capture the dump.)
Post your dump file and we will see if someone can help parse it. That's not my area of expertise, so really I encourage you to call TAC if you can.
Maren
06-22-2019 06:39 AM
thanks for your reply ..
yes I have successfully done the CUCM upgrade and also IMP pub and sub . however when rebooting the IMP publisher it fails to reboot .
so currently I have all CUCM nodes and IMP_SUB are upgraded and working fine.only IMP-PUB is faulty and I migrated all users to IMP-SUB.
I will try to collect the dump log and share with you.
06-25-2019 02:04 AM
06-25-2019 05:41 AM
I looked in Bugtrack for this error, but did not run across the field notice. Do you have a link?
Maren
06-25-2019 05:44 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide