We're running 8945 IP Phones and CUPC 8.5.5 and a few Jabber 9.0.4 in a CTI deskphone mode.
Currently both call history are linked to the device. No synchronisation between IP Phone and CUPC / Jabber.
Even the missed calls count is not cleared on both sides when the user looks at the call history. For example if the user looks at the IP Phone call history because it indicates missed calls and the clears the counter, the Jabber still showing the same missed calls count.
Any improvement in the future ?
No, there is nothing planned at the moment to provide any synchronization between call history. I will suggest to open a feature request via Cisco TAC.
Considering this is already 2 years old, I might ask if this feature is implemented yet or if it still isn't in the focus of development.
Thanks for any reply!
Answer remains the same, you might also want to submit a PER so the BU investigates if this feasible in the first place.