Jabber Client version 11.5.4 Build 37452- Directory Connetion issue

[rupam_chakra1983]

Hi

I am doing a lab setup with AD ,CUCM and IM&P.

Version are as follows:

CUCM 11.5.1.10000-6

IM & P : 11.5.1.10000-4

I have created the service profile with UDS as per the screenshot.

But in the client health checkup i can see that the Directory is disconnected.

and because of this I am not able to search any contacts.

This is a on-premises deployment solution .

Any help is appreciated.

Also which logs shall i look for to find the cause in this case.

[Jaime Valencia]

You can try to reset Jabber to make sure you're getting the latest config, otherwise, you can take a Jabber PRT and that will get you what configuration Jabber is getting from CUCM.

[rupam_chakra1983]

What is PRT?

[Jaime Valencia]

Problem Reporting Tool

[Md Hasan]

Set the Directory service to "None" and take out the username /password from the service profile. UDS don't need them.

Jabber is trying to connect to LDAP with current config not CUCM.

UDS == Jabber searches CUCM database for contacts search

Directory UC Service:

Directory (Enhanced Directory) == Jabber searches LDAP (on windows)

Directory == Jabber searches LDAP (on Mac, non windows OS)

[Jaime Valencia]

It doesn't matter if you have info for EDI, when you check the Use UDS for contact resolution, it will take priority

https://youtu.be/8KVMYfS5uEM?t=2m48s

If there's no configuration regarding the directory, then the default will be LDAP, UDS has to be configured for it to work.

Which now that I think about it, OP, you do have the right service profile with UDS assigned to those users, right??

[rupam_chakra1983]

Yes i have the right/only one service [profile i have that is assigned to the user.

I am attaching the jabber.log file in case it will be of any use to find the cause

[Varundeep Chhatwal]

i gave a quick look into your PRT. you have logged into a machine which is in domain. your jabber is trying to connect to ldap server with the credentials with which you logged into the machine but jabber is getting below error :

ConnectionManager::GetDirectoryGroupSearcher - failed to get a searcher - COMException [0x8007052e]

this is error is coming from ldap server.

now as you trying to login into jabber manually by specifying IP of CIMP and you want to use CUCM as a directory source. As far my experience is concerned , you won't be able to achieve this bcoz you are not logging into jabber automatically through cisco-uds srv records.

if you want to use " Use UDS for contact resolution" then try loggin in jabber automatically else you have to configure a jabber-config xml file in which you will configure directory source.

i hope this helps