Jabber for Windows closes on its own

[Chris Penny]

I'm running Cisco Jabber for Windows 9.7.4 on a Windows 7 machine. Just recently I've noticed the application appears to close on it's own. Has anyone experienced this before. I've created a problem report to send to TAC but thought I'd check here first.

Thanks!

[Manish Gogna · Accepted solution]

Hi Chris,

The symptoms match the following bug

https://tools.cisco.com/bugsearch/bug/CSCuo58290/?reffering_site=dumpcr

Jabber for Windows 9.7 crashes intermittently

CSCuo58290

Description

Symptom:
Jabber for Windows client 9.7 crashes intermittently.

Conditions:
Some times it happens in between a call. The call continues, but the client crashes. Some times, it just crashes, even without in a call.

Workaround:
None

However, it should be fixed in he version that you are running. TAC might need to investigate the logs here.

HTH

Manish

[Chris Penny]

Thanks for the Reply Manish.

I ended up just upgrading to version 10.5.0 and haven't had any issues yet.

I probably should have just did that in the first place!

[David28]

I'm running Version 10.5.0 and still have this problem.

Am I the only one?

[bmannion3]

Im having the same problem on 10.5 only for two specific users though. I cant find any common problem that is causing it. I can post logs if needed. Very annoying though.

[David28]

10.5.1 was released. I upgraded and don't have the problem anymore.

However, TAC is still analyzing the problem in 10.5. Maybe I get some results which I can share then.

[Dan Batdorff]

I am running on 10.6.1 and still continue to see this issue.  Seems to be happening accross any recent versions.