Jabber for Windows not search Outlook contacts

[young.liu]

Hi guys ,

We have a client implemented Jabber (9.2.5) and Outlook 2010 integration. The issue now is contacts from Outlook are not searchable by Jabber. 

There is no globle jabber-config.xml in CUCM. I have deleted the local xml in C:\Users\ xxxx \AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config, also failed by adding the string below:

<Policies>

    <enableLocalAddressBookSearch>true</enableLocalAddressBookSearch>

</Policies>

  Any idea what the issue could be ?

Thanks a lot in advance !

Young

[Yves Velazco]

We had this problem too.  The only approach to this is to have an IM Address associated with your Outlook contact and it could be a bogus entry such as user@im.bogus.com.  Not so intuitive, but it does work, hopefully Cisco can update their codes so that this is not a requirement in future releases.

[asafayan]

Any resolution to this issue?  I have the same problem and I've added an IM address in the Outlook contact but that made no difference.  I still am unable to search for this Outlook contact within my Jabber for Windows 9.2.6 Build 17088 client.

Thanks!

Amir

[mflavio]

Hi Amir,

Did you solve this problem? What's your Outlook version?

I have 2013 Home and Business and it simply doesn't work.

I have an open TAC case since last november.

[Liran Farazis]

Hi mflavio,

Did you got an answer from TAC about this problam ? I have the same problem at one of my customers office 2013 64 bit installed on windows 7 64bit. 

Everything has worked just great until one day it stops work.

When we try to delete the file from : C:\Users\ xxxx \AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config its working again until next time.

Thanks,

Liran.

[nsn-amagruder]

I had the exact same issues and TAC finally resolved this.  The resolution is posted here.  

http://www.nonstopnetworks.net/blog/?p=332