06-04-2014 10:09 AM - edited 03-17-2019 04:13 PM
I was wondering if there is a way to show Jabber usage reports. We were wondering if there was a way to see how many people are logging in and using the application on a regular basis, etc.
Thanks in advance,
Alex LP
06-09-2014 08:39 PM
The system dashboard under Diagnostics in CUPS shows the "Logged-in XMPP users" as the amount of users logged in at the moment. In terms of historical reports I'm not sure if there's a way of seeing peaks and troughs. Between that and the compliance DB we get a fairly good idea of how well it's being used.
02-23-2017 12:16 AM
Hi everyone,
We have Cisco CUCM and IM&P 10.5; and I’m looking for your kind advice if there is a tool or way to have a statistics usage report for Cisco Jabber with below fields:-
Number of Calls, Call Duration, Source and Destination numbers, and QoS
I tried both Prime assurance and Presence-reports, but unfruitful. Even Solarwinds too.
Many thanks in advance.
02-23-2017 07:45 AM
No, there's no way to get an overview of ALL Jabber users, best you can do is use CAR and then search for the users who have a Jabber device to get their individual data.
03-01-2017 04:50 PM
If there is data in your CAR database you can query it from CLI with run sql command:
run sql car SELECT callingpartynumber, finalcalledpartynumber, user_id, origdevicename, duration, origjitter, origlatency, orignumberpacketssent FROM car:tbl_billing_data WHERE origdevicename LIKE 'BOT%'
This for example gives you all records for devicenames that begins with BOT
Use with caution.
03-01-2017 10:38 PM
Many thanks Rok,
Is there any reference for learning more on the SQL statements for Jabber, please.
many thanks again.
03-02-2017 07:34 AM
There is no such thing as SQL for Jabber. It is just database you query.
I am sure you can find a lot of documentation and examples on the net.
You can start playing around from here:
http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117726-technote-cucm-00.html
Also a lot of info in this forum.
04-27-2017 05:36 AM
Hi Muhammad,
you should try IR Prognosis for UC (www.ir.com). That should give you your statistics.
12-05-2019 06:50 PM
Check AVOTUS. They can track Jabber activity.
05-13-2015 07:45 AM
Did you find a way to generate and historical report of Jabber logins?
Thanks.
06-01-2020 09:28 AM
I would also like to know if you found a way.
I'd like to see who is actually using jabber.
06-01-2020 10:33 AM
You can enable Jabber to send telemetry information to Webex Control Hub. There was a recent post about this, in the past two-three weeks if memory serves me. Try to find that to get more details.
06-01-2020 10:34 AM
Link to mentioned post. https://community.cisco.com/t5/collaboration-applications/jabber-user-usage-report/m-p/4084522
08-25-2020 09:37 AM
This was very informative. I have a client that has perpetual licensing for their on-prem solution - so they don't exist in Control Hub. We do have Control Hub for our internal system and a number of other clients. Is there any way to pull this data into Control Hub even though they aren't under our Control Hub "umbrella?"
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