Recieving Offline Messages

[Nathan Hardman]

Hi Everyone,

Customer has asked

jabber  messages do not get delivered if the  user is offline for a prolonged  period (messages do get delivered if you are simply rebooting your

PC)

Is there a way to get it to recieve offline messages.

Thanks

Nathan

[Jonathan Schulenberg · Accepted solution]

Offline messages are either on or off. You cannot place a timer on it.

You can disable it under CUP Administration > Messaging > Settings and checking the Suppress offline instant messaging box.

Default Setting: Off 
Check this check box if you do not want Cisco Unified Presence to store IMs that are sent to an offline contact and deliver those messages the next time the user signs in. In large deployments, this feature could require message storage space, so you may want to turn off (suppress) offline instant messages to increase performance. In enterprises with strict privacy policies, it may be required to suppress offline instant messaging and not store any offline messages on Cisco Unified Presence while the user is offline. 

Please remember to rate helpful responses and identify helpful or correct answers.

[skenu0001]

Hi,

If i want to enable suppress offline feature for a single user, how can i do that.

Regards,

Shikha

[Amit Kumar]

the above settings is global; the value impacts all users. So if you turn it "on" and and the it will suppress the offline message it will do it for all users. AFAIK you can only do this globally with the option mentioned above.

[skenu0001]

hi amit,

I am stuck with an issue on CLID part.

Please have look at :

https://supportforums.cisco.com/discussion/13173346/correct-translation-rule-however-wrong-digits-clid

Thanks,

Shikha

[etmarcof]

Hi Jonanthan,

Is it possible to saw  that offline messages that are stored in  CUPS Server in clear text? Or that messages are encrypted?

Regards,

MC

[Adam Pawlowski]

Pulling this out of the grave to say that they are clear text in a database record on the machine

[Selvakumar Arumugam]

Hi, 

Only one user Offline message is not getting delivered, tried with reset Jabber reinstalling Jabber and asked the user to login into different machine, still he is not getting the offline message.

is there anything need to be checked for a specific user?

Suppress offline instant messaging is an ON state in CUP Server.