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Cisco Employee

Spark Win Desktop causing High CPU usage on svchost/UxSms

Hi,

on my W7 x64 machine SparkWindows 2.0.5719.0 causes 17% svchost constant usage. Digging deeper, this svchost instance runs several processes and one of them is the Windows Desktop Manager UxSms responsible for the Aero GUI overlays, i believe:

- stopping UxSms causes SparkWindows to spike to 25%/1 full (virtual) core

- killing SparkWindows (before stopping UxSms or either with it running) causes cpu getting back to normal background levels

It clearly indicates issues in the way the Spark exe interworks with the OS Windows Desktop Manager/Aero process.

Spark exe itself anyway consumes 5-15% cpu at rest, just after svchost instance above.

Anyone saw this? I hav McAfee MCShield too, for what it matters.

Thx

28 REPLIES 28
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Windows says to me that I have the latest driver, and the Web gives me the last driver is version 15.xxx (https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520) (not an official Intel driver ? a compatible one from Microsoft ?)

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For me latest Intel for HD 5500 was the same, 15.xxx. However it was not installing correctly. So i went through a reinstall of the latest Lenovo package and it fixed the issue, then updated manually with the Intel 15.xxx package

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Intel package not installing I'll try the HP One

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https://support.hp.com/ca-fr/drivers/selfservice/hp-elitebook-820-g3-notebook-pc/7815289/model/7815292

I like :

- last version : 15.xxx

- Previous version : 20.xx

It's a joke ?

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Downloaded File version 15.40.4483 Rev.F

And the installer says that :

"Installation du pilote"

Version : 20.19.15.4483

Big joke... Where's the camera ?

CapturePiloteIntel.PNG

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Same... Spark around 10% of CPU usage after few seconds... and Fan +++

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Sorry for you does not solve the issue. For me i am sure it was the Intel graphics driver, as background threads running continuously in 'ig8icd64!DrvValidateVersion’ showed up in process dump

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How do I know which process runs as background ? I've made a dump of the process, but the dump make 600Mb ^^

Any idea ?

C:\>tasklist /svc /fi "imagename eq svchost.exe"

Nom de l'image                 PID Services

========================= ======== ============================================

svchost.exe                    904 DcomLaunch, PlugPlay, Power

svchost.exe                    980 RpcEptMapper, RpcSs

svchost.exe                    276 AudioSrv, Dhcp, eventlog, lmhosts, wscsvc

svchost.exe                    636 AudioEndpointBuilder, hidserv, IPBusEnum,

                                   Netman, PcaSvc, TabletInputService, TrkWks,

                                   UmRdpService, UxSms, Wlansvc, WPDBusEnum,

                                   wudfsvc

svchost.exe                    660 EventSystem, fdPHost, FontCache, netprofm,

                                   nsi, W32Time, WdiServiceHost, WebClient,

                                   WinHttpAutoProxySvc

svchost.exe                   1032 AeLookupSvc, Appinfo, AppMgmt, BITS,

                                   Browser, CertPropSvc, EapHost, IKEEXT,

                                   iphlpsvc, LanmanServer, MMCSS, Schedule,

                                   SENS, SessionEnv, ShellHWDetection, Themes,

                                   Winmgmt, wuauserv

svchost.exe                   1124 ZCP

svchost.exe                   1244 CscService

svchost.exe                   1268 gpsvc

svchost.exe                   1332 ProfSvc

svchost.exe                   1936 CryptSvc, Dnscache, LanmanWorkstation,

                                   NlaSvc, TermService

svchost.exe                   2040 BFE, DPS, MpsSvc, WwanSvc

svchost.exe                   2104 FDResPub, QWAVE, SCardSvr, SSDPSRV

svchost.exe                   2528 DiagTrack

svchost.exe                   3068 stisvc

svchost.exe                   3888 bthserv

svchost.exe                   3980 PolicyAgent

svchost.exe                  10432 SysMain

svchost.exe                   2012 WerSvc

C:\>tasklist /svc /fi "imagename eq SparkWindows.exe"

Nom de l'image                 PID Services

========================= ======== ============================================

SparkWindows.exe              9016 N/A

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After shutting down the app :

C:\>tasklist /svc /fi "imagename eq SparkWindows.exe"

Information : aucune tâche en service ne correspond aux critères spécifiés.

C:\>tasklist /svc /fi "imagename eq svchost.exe"

Nom de l'image                PID Services

========================= ======== ============================================

svchost.exe                    904 DcomLaunch, PlugPlay, Power

svchost.exe                    980 RpcEptMapper, RpcSs

svchost.exe                    276 AudioSrv, Dhcp, eventlog, lmhosts, wscsvc

svchost.exe                    636 AudioEndpointBuilder, hidserv, IPBusEnum,

                                  Netman, PcaSvc, TabletInputService, TrkWks,

                                  UmRdpService, UxSms, Wlansvc, WPDBusEnum,

                                  wudfsvc

svchost.exe                    660 EventSystem, fdPHost, FontCache, netprofm,

                                  nsi, W32Time, WdiServiceHost, WebClient,

                                  WinHttpAutoProxySvc

svchost.exe                  1032 AeLookupSvc, Appinfo, AppMgmt, BITS,

                                  Browser, CertPropSvc, EapHost, IKEEXT,

                                  iphlpsvc, LanmanServer, MMCSS, Schedule,

                                  SENS, SessionEnv, ShellHWDetection, Themes,

                                  Winmgmt, wuauserv

svchost.exe                  1124 ZCP

svchost.exe                  1244 CscService

svchost.exe                  1268 gpsvc

svchost.exe                  1332 ProfSvc

svchost.exe                  1936 CryptSvc, Dnscache, LanmanWorkstation,

                                  NlaSvc, TermService

svchost.exe                  2040 BFE, DPS, MpsSvc, WwanSvc

svchost.exe                  2104 FDResPub, QWAVE, SCardSvr, SSDPSRV

svchost.exe                  2528 DiagTrack

svchost.exe                  3068 stisvc

svchost.exe                  3888 bthserv

svchost.exe                  3980 PolicyAgent

svchost.exe                  10432 SysMain

Seems to come from : WerSvc

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You need a debugger to look at the SparkWindows.exe DMP file

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Still had the same issue, I tried to remove the app from Windows and reinstall it...

Seems to be ok right now !

CPU around 0%...

Let's wait some few days !

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Ok but CPU is back à 10% high and fan exciting since the app auto update in last version

Version : 2.0.6199.0

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Hi,

I finally found a workaround, because any update of Intel driver don't work on my HP laptop...

So I have disabled aero service, and now, it's ok, but without any visual effect of windows :/

In french : "Gestionnaire de sessions du Gestionnaire de fenêtrage" is now disabled.

Jerome

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Cisco is working on a solution. However, it will take longer because the new solution is not yet on the beta channel. The issue number is 10891.

The last Intel driver I was able to install on my HP EliteBook 840 G1 with Windows 7 64 Bit was Version 15.36. It comes with a "Intel HD Graphics Family". I had to download the ZIP from Intel and install it manually. A good tutorial can be found here.

The Intel driver version 15.36 did not solve the problem.

As recommended by Jerome, I then chose a non-Aero design as a workaround.