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Enthusiast

Unity Connection 11.5 - AD Sync Issue

I noticed I have about 50 users in the Unified messaging accounts status page that that have a problem with the setup.  I found that each user with an issue is not integrated with LDAP Directory.  When I attempt to manually do so, I get this user cannot be found in the LDAP Directory.  I have checked that this user and others have the correct information in AD.  The users are pulled in to CUCM.  I tried manually doing an LDAP sync on both cucm and cuc.    I pulled logs and found this error when attempting to manualy integrate each of them with LDAP

 

%UC_JAVAAPPLICATIONS-3-UserSyncFail: %[Reason=Total number of users has exceeded the max number of users allowed.][Userid=96.ssawtari for AgreementId cd9737b7-bc04-78d8-e5f0-e0bddb5e5df4][AppID=Cisco DirSync][ClusterID=][NodeID=NHACUXN100]: User is not Synced

 

I did try restarting the DirSync service on each node and also rebooted the Unity Connection cluster last night.  No change.  Any idea why I am getting this error?  The servers are built using a 10,000 user OVA.  We are currently just under 5000 users.  

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Hall of Fame Master

Re: Unity Connection 11.5 - AD Sync Issue

Interesting, how many users are in your LDAP?

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Enthusiast

Re: Unity Connection 11.5 - AD Sync Issue

Hi Chris,

We have over 10000 users in AD.  However the issue resolved itself some how. I am able to integrate the users with LDAP where I was not before.  The only troubleshooting I did was reboot the Unity Connection PUB and SUB but still had the issue when that was done.  It was a few days after that this started working again.  Strange..

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Hall of Fame Master

Re: Unity Connection 11.5 - AD Sync Issue

Interesting, I am glad you got it working.

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Rising star

Re: Unity Connection 11.5 - AD Sync Issue

There is a sync limit on paper but in my experience it hasn’t stopped the sync just log jammed the system . Maybe there is a hard limit and it works since other users have left the relationship ? It doesn’t delete those users if they’ve been imported so perhaps your filter is too general if there is one at all.
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