WebEx DX80: Unable to access Web GUI

[abdul rasheed]

Hello All,

We are using Cisco WebEx DX80 with CUCM 12.5.1. We have the CE software on it (ce-9.7.1-30bff6140aa-2019-04-02). I have enabled the web access(both HTTP & HTTPS) on the device setting page as well as on a common device profile. I am still unable to access the Web GUI of the device. It says "the connection refused". 

Please help me with this.

[Vaijanath Sonvane]

Hi,

Are you able to ping the device IP Address from your PC? Is there any firewall or access list that is blocking HTTP/HTTPS traffic ti this device?

[abdul rasheed]

Yes. I am able to ping the device from my PC. And I was able to access the web gui before it got registered with CUCM. 

[Michael Stark]

Sounds like you have turned off web access in your CUCM. Go to the device properties for the DX80 and look for a section where it disables web access. Click save and apply. It should be back.

[abdul rasheed]

Hello Michael,

As I mentioned in the initial post, web access is enabled both on the device settings and common device configuration.