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Latest Contents
CCX 12 - Finesse - Email & Chat Greyed out
Created by gorourke on 09-14-2019 11:25 AM
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version: CCX 12.0 ES 12Issue: Email & Chat was greyed out in IE and not even visible in Firefox (and neither was the logout button) I found clearing the cache from Firefox fixed this issue. Browser: Chrome - All OK. Browser: Cisco ... view more
PCCE Finesse REST API?
Created by HcknGbsns on 09-13-2019 10:22 AM
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I'm looking to use Finesse to set a call variable via API call (the intention here is to pass information from an outside system in alongside a call transfer) for PCCE 11.0.X. I currently have a sandbox environment going on DevNet and am hitting it from P... view more
Finesse: how to listen to Participants changes?
Created by Quigath on 09-12-2019 12:31 PM
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I have a finesse gadget that's using the javascript api to attempt to listen to any additions or changes to the number of participants. I'm specifically looking for the event that conferenced agents drop off a call and there is only one agent and one left... view more
Integration Agent UCCX to whatsapp APP and other APP (FB , I...
Created by V.Kalhor on 09-11-2019 03:49 AM
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integrate an Agent Finesse CCX to WhatsApp app (FB , Twitter , .....)  to make chatting and call .#CUCM #CCX#WhatsApp
Jabber SDK for Client Location
Created by RICHARD MESSINGER on 09-09-2019 02:10 PM
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I have been looking through the different sdk documents and I have not found a reference to how to get information on the current location value in a Jabber client.My goal would be to first extract the location tuple for a user and then be able to use thi... view more
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