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Latest Contents
Route Point AXL
Created by Sebastian74842 on 01-25-2021 06:41 AM
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HelloI need help.Since I can create a route point with AXL and java, I am using "Java / JAX-WS Quickstart".or have another idea how to perform this action if you can help me.Thank you
UCCE Agent Trace
Created by Michelle Grady on 01-25-2021 06:12 AM
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Do i  have to enable an agent trace to see detail such has who has been live monitoring this agent and also using barge?  is it possible to see that without enabling trace historically?
Finesse 12 - How to expose ready/not ready status selector f...
Created by Daniele Visaggio on 01-25-2021 03:59 AM
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I have enabled task routing in UCCE/Finesse 12. For the time being, operators have to select their readiness status inside the default task gadget. I would like to move the status selector above, like this:  Is this possible? Than... view more
Api Axl
Created by Adportas on 01-22-2021 06:16 AM
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where I find the AXL API documentation, to work with Java??
[Unified Contact Center Express 12.5] chat session gets disc...
Created by HimanshuPatel09596 on 01-20-2021 12:54 PM
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Hello, I am trying to test the Cisco chat feature provided by Unified Contact Center Express 12.5, and getting the following error "Chat disconnected due to inactivity or connection failure.". Please advise on what needs to be done to make the chat w... view more
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