Activity in DevNet Collaboration
Resolved! WXCC - IVR Query - IVR on outbound / warm transfer call leg?
Hi, Does anyone know if this is possible on Webex Contact Center IVR? Summary of IVR App Caller A makes a call into IVR. IVR Answers and asks Calling Party A to enters PIN, if PIN is correct, IVR attempts to make an outbound call to Called Party B. I...
After installing Cisco TAPI, can't seem to connect to CTI Managere
After running the CiscoTSPx64.exe downloaded from our V11 lab switch, I cannot seem to get a connection. I've done the configuration to enter the CUCM address and a user login with full CTI permissions on the CUCM. The windows dialer says it was un...
Extension Mobility for 3rd party SIP phones
How can we build support for CUCM Extension Mobility in our SIP Phone (3rd party device)?
Webex Developer resources #1
Welcome to the ALL NEW Webex Developer Resources page!Note that the SDK/Skills/Use-case/Integration/demos/bots and more topics have moved to a separate page! Welcome!To the ultimate Webex Developer resource overview.Enjoy, DJshortURL: cs.co/webexdevi...
Unity Connection API - Using Query on URI
Hello, I am working with the Call Handler API. The general Call Handler list API gets all objects in the system, mailboxes, default objects etc. I am looking to have just the objects on the "Call Handlers" page be returned in my query, but can't figu...
CVP 12.5v deployment error
Hi All,I was trying to migrate CVP project from 10.5v to 12.5v. After compiling the code with custom java classes successfully on CVP call studio 12.5v. While deploying my project, I am facing "SERVER ERROR: There was an error attempting to deploy th...
Resolved! Using HTTP audio stream for VXML fetchaudio property
Hi All, Has anyone ever done this? I have the http.streaming property enabled, and if I set the stream URI as the audio item, it works fine. I'm trying to replace a wav file that plays over a REST API call, though, and when I try to set the stream ...
Question regarding finesse connection with port 443
Hi Team, Currently we are making a finesse API connection for our CTI application with port 443.However a few of the users have reported issue with device locking in finesse. Does this is something related to our connection with 443 ? Is port 8445 pr...
Finesse Integration with 3rd Party ticketing system
Hello,We have UCCX 11.6 with Finesse desktop for call center. we also have separate ticketing system (OTRS) cloud hosted. Recently management want to integrate with ticketing system so that from IVR customer can select to open a new ticket or they ca...
Finesse Agent Desktop integration with BMC Remedy platform
Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana
SAP CRM integration
Hi,1. I want to make sure that it is possible to screen pop SAP CRM form with variables from finesse and present the queried data accirding to the variables.2. Is it possible to do so using iframe?3. Will the poped up SAP CRM work in its native way ,...
Resolved! Cisco Finesse CRM integration
Hi all im try to integrate cisco finesse 10.1 with Sage CRM. Any sugestion or manual to made that?
Jitter and the TSP Media Driver
Hi all, I am currently investigating an issue with a third-party CTI application that terminates the media using the Cisco TSP Media Driver. Intermittently, the customer experiences poor quality audio where a popping sound can be heard over the audio...
CCMP (Unified Contact Center Management Porta) Rest API POST body example
Hi All, I was wondering if anyone have an example of a valid POST JSON body to create an Agent Agent Team Member . There is no example for REST in the Webservices reference guide. Here is what I'm trying to send based on documentation: POST /re...
CER REST API: Unable to update access points
Hello, I'm attempting to use the CER REST API as documented here: https://developer.cisco.com/docs/cer-config/erl-management/ against a CER 14.0 cluster. My goal is to assign ERLs to access points. According to the documentation, this can be done wit...
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