Hello, we have a PCCE 12.6 and we have the need to change the Maximum Array Size of variable user.microapp.ToExtVXML. It's possible to do it or can we delete and recreate the variable with new values?
Hi all how are you!, please i need some help and tips for an implementation that I have never done it before; the client calls in into a script and is being redirected to an agent(CSQ). then agent talks to the client and redirect (via transfer manual...
Hi All, It seems there is a CSS file that contains the look and feel of Finesse which makes it easier to have gadgets look more native. The catch is it is only available as of Finesse 12.6(2) which means it is not available on previous Finesse versio...
Hi,I've successfully sent a device specific XSI command to a phone using JTAPI:var str = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\" URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";terminal.sendData(str.getBytes()); Our application must use Windows T...
Hello All, Due to my most recent experience I figured I'd share what I did to make this work, problems I encountered, and how I fixed them. *This is based on the below environment Version details:EnvironmentUCCE 9.0(4)Finesse 10.5.1.1000-3 CUIC 1...
I have another strange issue with the CER config API in V14. I am able to add and delete users, but I can't add users to a group. This request looks properly formatted to me, and the API returns a 200. It doesn't actually add the user to the group th...
I am not able to make changes via API to CER v14. I am always getting back a 400 - bad request. I got past the read portion of CER after I figured out that you have to parse out the 'Set-Cookie' header and send it back in a subsequent request as a 'C...
Hello, We have a department looking to create a way to download recorded calls for further analysis. They are a team within the org, and there are other teams that they shouldn't have access to download from. Since the API access require CC admin rig...
Hi everyone.I would like to know if it is possible to implement a third party application that can communicate with a CTIManager of a CUCM using directly the CTI TCP/IP communication protocol that is used by TAPIS TSP driver and JTAPI plugin.We woul...
Hi all,I'm new here and to RisPort70 API; using the "SelectCmDevice" endpoint on "CmDevice" > "Product" field I receive a number: e.g. 382 (<ns1:Product>382</ns1:Product>).Where I could find a table or an enum object with the related label?Something ...
One of my internal customers wants to write an Application to subscribe to presence changes and status updates in jabber. I have not seen an API to do this directly. Has anyone done this or can point me to the right documentation?
Hello,I hope you're doing well. I am currently working on integrating Finesse SSO into my own application and have set up IDP and IDS servers accordingly. I am following the Finesse SSO documentation for client integration.When I access the SSO URL, ...
We have implemented custom element using Cisco CVP. We are able to achieve logging using audium addtolog function. But We need to know how we can use log4j for logging in our custom java classes. Do we need to modify logging.properties or log4j.xml b...
Hi I am looking for API where i can use ti develop a gadget to provide call control features such as Make call / hold / Retrieve / transfer / Conference. This is not via agent login. Non-ACD calls for non voice agent. Please do share the me the deta...
I noticed this issue around Mar 7, 2024 1:10 AM EST, suddenly my client connection did not work. I tried two UCCX sandbox environments it behaved the same. I checked my OPEN_REQ has the same parameter. I am wondering whether there are any system main...
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