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Intro to Ansible

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Activity in DevNet Collaboration

Finesse styles CSS file finextcommonstyles.css

Hi All, It seems there is a CSS file that contains the look and feel of Finesse which makes it easier to have gadgets look more native. The catch is it is only available as of Finesse 12.6(2) which means it is not available on previous Finesse versio...

benkirton by Level 1
  • 198 Views
  • 5 replies
  • 0 Helpful votes

phoneDevSpecific Key:Mute

Hi,I've successfully sent a device specific XSI command to a phone using JTAPI:var str = "<CiscoIPPhoneExecute><ExecuteItem Priority=\"0\" URL=\"Key:Mute\"/></CiscoIPPhoneExecute>";terminal.sendData(str.getBytes()); Our application must use Windows T...

Adding a Custom CUIC ( Permalink ) Finesse Gadget

Hello All, Due to my most recent experience I figured I'd share what I did to make this work, problems I encountered, and how I fixed them. *This is based on the below environment Version details:EnvironmentUCCE 9.0(4)Finesse 10.5.1.1000-3     CUIC 1...

loprestid by Level 1
  • 3201 Views
  • 5 replies
  • 1 Helpful votes

Resolved! CER V14 API issues again - Adding users to a group

I have another strange issue with the CER config API in V14. I am able to add and delete users, but I can't add users to a group. This request looks properly formatted to me, and the API returns a 200. It doesn't actually add the user to the group th...

Resolved! CER config API issues

I am not able to make changes via API to CER v14. I am always getting back a 400 - bad request. I got past the read portion of CER after I figured out that you have to parse out the 'Set-Cookie' header and send it back in a subsequent request as a 'C...

Webex Contact Center capture API access control

Hello, We have a department looking to create a way to download recorded calls for further analysis. They are a team within the org, and there are other teams that they shouldn't have access to download from. Since the API access require CC admin rig...

Resolved! CUCM CTIManager communication

Hi everyone.I would like to know if it is possible to implement a third party application that can communicate with a CTIManager  of a CUCM using directly the CTI TCP/IP communication protocol that is used by TAPIS TSP driver and JTAPI plugin.We woul...

Resolved! RisPort70 API - CmDevice Product Type

Hi all,I'm new here and to RisPort70 API; using the "SelectCmDevice" endpoint on "CmDevice" > "Product" field I receive a number: e.g. 382 (<ns1:Product>382</ns1:Product>).Where I could find a table or an enum object with the related label?Something ...

Resolved! CUCM IMP Subscribe to presence changes

One of my internal customers wants to write an Application to subscribe to presence changes and status updates in jabber. I have not seen an API to do this directly. Has anyone done this or can point me to the right documentation?

Steven L by Spotlight
  • 81 Views
  • 1 replies
  • 0 Helpful votes

Resolved! CVP Java - Log4j for logging

We have implemented custom element using Cisco CVP. We are able to achieve logging using audium addtolog function. But We need to know how we can use log4j for logging in our custom java classes. Do we need to modify logging.properties or log4j.xml b...

CUCM API to develop a Gadget

Hi I am looking for API where i can use ti develop a gadget to provide call control features such as Make call / hold / Retrieve / transfer / Conference.  This is not via agent login. Non-ACD calls for non voice agent. Please do share the me the deta...

UCCX sandbox CTI Server connection reset

I noticed this issue around Mar 7, 2024 1:10 AM EST, suddenly my client connection did not work. I tried two UCCX sandbox environments it behaved the same. I checked my OPEN_REQ has the same parameter. I am wondering whether there are any system main...

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