Collaboration Knowledge Base

This document was generated from CDN thread Created by: Michael Nelson on 20-02-2013 08:31:36 AM It appears that the isMuted is always returning false in the participantsInCurrentMeeting item in the getCurrentMeetingStatus response.We are seeing fals...

This document was generated from CDN thread Created by: Hemal Mehta on 20-02-2013 07:59:35 AM What is the confidence level being returned ?    It may need tuning.  Try ‘March 20 2012’ and see if it picks it up.   Also for a start try using a regular ...

This document was generated from CDN thread Created by: Janine Graves on 20-02-2013 07:52:35 AM Change the Setting called ConfidenceLevel down to 0 initially (to prevent NoMatch) and then look at the Activity Logs to see the confidence values being r...

This document was generated from CDN thread Created by: sudesh mano on 20-02-2013 05:17:36 AM Can anybody know the format of getting Date (MMDDYYYY) from caller with input mode as  voice using Date element in CVP? Is it possible to to tell like 'Janu...

This document was generated from CDN thread Created by: LEON MCCALLA on 19-02-2013 04:22:14 PM How can I get the exact Q931/H323  failure code after a leg setup has failed?  LS_007 maps directly to user_busy (Q931 code 17) but do any of the other fai...

Subject: RE: Play audio to call on route point and route when ready? Replied by: David Staudt on 19-02-2013 10:04:59 AMMedia termination for CTI route points was added about halfway through the history of UCM, and indeed should support your use-case....

This document was generated from CDN thread Created by: Ivan Fernandez on 19-02-2013 09:08:00 AM HiIn what ways can I capture data after an agent performs a tranfer to an ivr application using call studio?ThanksIvanSubject: RE: Capture data from an a...

This document was generated from CDN thread Created by: Jean Lofrano on 19-02-2013 08:15:33 AM Hi guys, I would like to integrate a CCX system with a TCL IVR script. So, I need to send some information from CCX to TCL script at router. I have been th...

This document was generated from CDN thread Created by: Basudeb Acharyya on 17-02-2013 10:07:09 PM Hello,I would like to know whether CTIOS(ver 6.0 onwards) support multithreading.Basically I would like to use CIL  to write a single application(Agent...

This document was generated from CDN thread Created by: Selim Budakoglu on 18-02-2013 11:54:45 AM Hi team,Finesse admin and serviceability guide says that ;The 3rdpartygadget account is used to upload third-party gadgets to the Finesse server. Before...

This document was generated from CDN thread Created by: Robby Dermody on 15-02-2013 02:39:56 PM Hi guys, I received some questions on Courtesy Callback (under CVP/UCCE 8.5) from a customer. I've prepared my answers from what I understand about the fe...

This document was generated from CDN thread Created by: JAMES DEPHILLIP II on 15-02-2013 02:14:30 PM Is it possible to push XML to the phone that has a refresh interval to clear the screen similar to using the header refresh capability in a http get?...

This document was generated from CDN thread Created by: Geoffrey Carman on 15-02-2013 11:33:06 AM When you look at the SOAP from the WSDL for all the get* and list* functions in AXL, you see a <returnedTags> node, where you leave the empty names of t...

This document was generated from CDN thread Created by: HOLGER SIMON on 15-02-2013 09:05:01 AM Hello, i had lan axl error (see below), seams to be an internal error. The AXL interface did not work anymore. A reboot did the fix of that problem, my Que...

This document was generated from CDN thread Created by: Don Moore on 14-02-2013 01:51:44 PM How do I use a precompiled grammar (*.gram) with CVP? When I enter a *.gram in a dynamic config element I get a no resource error. The non-compiled *.grxml wo...