Collaboration Knowledge Base

This document was generated from CDN thread Created by: Bill Westby on 01-04-2010 11:38:04 PM I took the Java AllAgents sample application and modified it to grab agent statistics each time an agent state change is received, I'm filtering my agent li...

This document was generated from CDN thread Created by: Gitansh Chadha on 01-04-2010 06:56:32 PM We are using Cisco RIS API to collect device registration for all phone registered in CUCM cluster on different servers. There are 11 servers in the clus...

This document was generated from CDN thread Created by: Richard Rhinehart on 01-04-2010 06:28:26 PM Hello, I am trying to disable the chat button in the AgentDesktop based upon the AgentChatLevel settings in the CTIOS server settings.  This is not wo...

This document was generated from CDN thread Created by: Kiril Velinov on 01-04-2010 01:06:14 PM Hi , we had developed an application that work on CM 7.0 using JTAPI .We had use JTAPI Tools for verssion 7.0 . What we need to make our application to wo...

This document was generated from CDN thread Created by: Andrea Sala on 01-04-2010 09:47:55 AM Hi,I'd like to know which HTTP methods are supported by Cisco IP Phones (all models), with SIP firmware version 8-5-3. I'm interested in particular about 30...

This document was generated from CDN thread Created by: Chip Taylor on 31-03-2010 08:12:33 PM I have generated the AXLAPIService.cs file through wsdl.exe as the readme states.  I have made all of the associated changes that are listed throughout the ...

This document was generated from CDN thread Created by: Christopher Nagel on 31-03-2010 04:08:16 PM I come to CVP VXML from an OO (NeXT) background, and I'm used to focusing on reusability in infrastructural ways.  It takes a while to get there, and ...

Subject: RE: Get Enterprise Parameters, Service Parameters? Replied by: David Staudt on 31-03-2010 03:58:58 PMDepending on the UCM version there may be more or fewer direct requests to facilitate this, but you should be able to get it done.  Lookin a...

This document was generated from CDN thread Created by: Ting-Kun Tiong on 31-03-2010 12:50:36 PM Hi, I am new to JTAPI and I need write a JTAPI program that monitored all call events between two parties.  What are the steps to take? Thanks.Subject: R...

This document was generated from CDN thread Created by: Steve Park on 31-03-2010 04:29:48 AM I have done a lot of research but I haven't found the answer.I am trying to see if tcl can access sip cause code (200OK or 503 no circuit available as an exa...

This document was generated from CDN thread Created by: Fernando Mousinho on 31-03-2010 12:58:08 AM Reading through the CTI Server documentation, it is unclear how Remote Agents affect Agent_State_Events. When setting the agent state, the I can use a...

This document was generated from CDN thread Created by: David Roberts on 30-03-2010 11:24:09 PM Does anyone know where, in say CM 7.x+, you can identify DN's which are unassigned yet still associated to devices?Subject: RE: schema to identify unassig...

This document was generated from CDN thread Created by: Patrick Humpal on 30-03-2010 10:49:31 PM We're currently running Call Manager 4.1(3)sr8a and I've been asked to provide alerts when the number of Attendant Console users falls below 0.  Initiall...

Subject: Re: New Message from Eric Tanney in Customer Voice Portal (CVP) - General D Replied by: Janine Graves on 30-03-2010 02:46:40 PMThe URL http://localhost:7000/admin means that you are trying to start up Tomcat's 'admin' tool, the web-browser b...

This document was generated from CDN thread Created by: Stefania Oliviero on 30-03-2010 07:53:10 AM Hi to all, I have a problem when I try to add a new remote destination. The Error message I get  is:Remote Destination cannot be added because there i...