Collaboration Knowledge Base

This document was generated from CDN thread Created by: Harishankar Venkatesan on 11-01-2012 01:24:13 AM Hi,From where can i download the Finesse DR 3 release.Please help. ThanksHariSubject: RE: New Message from Harishankar Venkatesan in 2385312 - Ge...

This document was generated from CDN thread Created by: Richard Rhinehart on 10-01-2012 02:51:57 PM Hi, I was wondering if there is an easy way to create a Ready-Idle state that would serve much like work-ready except that an agent could receive call...

Subject: RE: Supported windows OS for Cisco JTAPI application Replied by: Mohan Potluri on 10-01-2012 10:51:52 AMCheck http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/8_6_1/installation.html for support of these platforms in cucm 8.6 ver...

This document was generated from CDN thread Created by: Marwa Ads on 08-01-2012 09:18:12 AM Dears,i want to decelop a tool that traces any change happen at the cucm database.i opened the RTMT audit log, but it doesn't contain all the details. it just...

This document was generated from CDN thread Created by: Muhammad Adil Malik on 06-01-2012 02:01:35 AM Hi All, I am receiving the following error message whenever i am trying to login any of the agent/setting the status to ready not ready. Event: eCTI...

This document was generated from CDN thread Created by: Konstantin Chrispens on 05-01-2012 11:30:38 AM Hi all, is there a way to get a notification if I try to set up a call to a busy destination? In JTAPI a ConnFailedEv is thrown so I can read the e...

This document was generated from CDN thread Created by: Yaw-Ming Chen on 04-01-2012 02:13:58 PM In IOS 15.2(2)T a new option    is introduced for infotag get leg_dnis and infotag get leg_aniinfotag get leg_dnis  infotag get leg_ani  This option servi...

This document was generated from CDN thread Created by: Zbigniew Ross on 04-01-2012 05:27:37 AM I am trying to find CTI interface for CUCM, CTIOS looks perfect for our solution but I need to know few answers about monitoring capabilities of CTIOS and...

This document was generated from CDN thread Created by: Muhammad Fareed on 04-01-2012 01:54:18 AM how to get/register the username and password for https://apidemoeu.webex.com/mw0306ld/mywebex/default.do?siteurl=apidemoeuto test apiSubject: RE: New M...

This document was generated from CDN thread Created by: Joe Zamora on 03-01-2012 06:45:08 PM Hello all, I'm converting some legacy code to the latest version of CVP, and I'd like to get some advice on the approach I'm taking. I've got a bunch of Audi...

Subject: RE: Missing events CiscoTermConnRecording* on successful call recording Replied by: Mohan Potluri on 02-01-2012 03:58:48 PMNo. We haven't seen any issues with recording start event. Can you attach the JTAPI logs for the calls 63 to 192? This...

This document was generated from CDN thread Created by: Ross Fabricant on 03-01-2012 08:59:41 AM I am trying to get the Callerinfo sample project working. It fails on the line String[] numbers = theInfoServer.getActiveCallPartyNumbers(phoneName);  wi...

This document was generated from CDN thread Created by: Abdul Wajid on 03-01-2012 02:42:31 AM Any one have idea about the developing call monitor application using CTIOS with C#. Thanks in advance for all your responses.Subject: RE: Any one have idea...

Subject: RE: Application invoked recording and handling call Resume scenario Replied by: Abhishek Malhotra on 30-12-2011 09:49:39 AMHi Umesh, Are we trying to monitor a call by sending recording streams to other agent(s)? I would consider startMonito...

Subject: RE: Determining NoMatch reason Replied by: Ryan Hilfers on 30-12-2011 11:37:44 AMHi Hemal, I have had to tweak interdigittimeout and incompletetimeout before, definitely agree with what you're saying. And more itelligent dialog is exactly wh...