hi all,
in this page, you can find top resources for Webex Calling solution.
Page will be updated regularly to include new content.
Top resources:
Webex Calling Data Sheet
What's new in Webex Calling? // page with latest enhancements and what is coming soon
Help article // Supported-devices-for-Webex-Calling
Help article // Features-available-by-license-type-for-Weber-Calling
Webex Calling Security White paper
Webex Calling BDM presentation (partner-access only)
Webex Calling TDM presentation (partner-access only)
Webex Calling Preferred Architecture document (updated Aug2025)
Webex Calling community posts
Top reasons that make Webex Calling the right choice
Webex Calling Top Resources
Webex Calling - News Feed (at a glance) (updated Oct2025)
Webex Calling - Call Queues & Customer Assist Queues overview (updated Oct2025)
Webex Calling Call Queues & Customer Assist Queues - News feed (at a glance) (added Oct 2025)
Why move to Webex Calling? (for existing onprem CUCM customers) (ppt)
Cisco Call for Microsoft Teams (updated Sept2025)
Leverage the power of Webex app - callerid screenpop use case
Webex Calling LGW(Local Gateway)-DNA Essentials or Advantage
Calculate Webex Calling licenses from CUCM license usage
Webex Calling licensing - overview
Webex Control Hub Updates & Migrations tools - quick overview(with vidcast)
Checking ENT to MPP Phone migration eligibility in Webex Control Hub
Migrate Enterprise Phones to MPP firmware - CH tool quick overview
Migrate calling from UCM to Webex Calling - CH tool quick overview
For Webex Calling technical training for customers (admin and user level), please check below community post:
Webex Calling training for customers (admin and user users)(updated Oct2025)
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Technical resources for partners:
a) Cisco Live sessions on Webex Calling (recordings & presentation pdfs)
If you have access to Cisco Live on-demand library, you can filter by ''collaboration'' technology and search with ''webex calling'' term to see all Webex Calling related sessions (suggest also to filter on latest CL event - for example 2025 San Diego is at the moment the latest event). Don't be scare about big number of sessions - don't have to go to each of them 🙂
For starters with Webex Calling, I would suggest below one:
BRKCOL-2081 - Understanding the Core Webex Calling Features June2025 (pdf and recording)
which nicely describes call park, directed pickup, cal pickup group, privacy settings, hunt groups, call queues, auto attendants, operating modes, Webex Calling native recording, etc.
b) Cloud Calling Academy (technical resources for partners)
Cloud Calling Academy offers various Webex Calling related technical docs. Some highlights:
CoE Design doc - Webex Calling Call Handling
This design document covers multiple call handling topics : primary/secondary lines, multiline, voicemail, monitoring, exec/assistant, DnD, SNR, PLAR, call park, pickup, hunt groups, operating modes, etc.
CoE Design doc - Webex Calling Call Queue & Customer Assist
This design document covers various topics related to Webex Calling Call Queues and Customer Assist queues.
CoE Design doc - Webex Calling Dialplan, PSTN and Trunking
This design document covers multiple topics on Webex Calling dialplan, PSTN and trunks.
c) Webex Academy
Webex Academy is the new best-in-class learning hub for Webex solutions, with content for customers and partners to learn how to manage, optimize, and successfully adopt Webex’s collaboration solutions.
Some highlights:
Webex Calling Intermediate Admin Learning plan (free, six courses))
Webex Calling Power Up sessions (for partners)
Monthly updates for partners on new Webex Calling topics. You can find sessions on various topics: Customer Experience Essentials, Partner Hub, 3rd-party integrations, Analytics enhancements, Partner onboarding, etc.
Partner courses for Webex Calling - main link with all Webex Calling related partner trainings of Webex Academy
d) PIWs (Partner Interactive Webinars) with Webex Calling content (partners only)
PIW recodings and registration for upcoming sessions can be found here.
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Demo/lab and trial resources for partners
a) Webex demo toolbox - one click to demo (excellent demo resources for partners!)
Webex demo toolbox is a great resource that allows you to spin up a quick scripted demo in a few minutes.
You need ccoid to login (some demos require partner-access but many of them are also available to customers).
Find below some interesting Webex Calling related demos:
Webex Calling - main demo
Multi-line Support in Webex Calling Using Virtual Lines demo
Webex Calling Customer Assist
New Webex Attendant Console
Webex Integration for Microsoft Teams with Webex Calling (New features added!)
Webex Analytics demo
b) dcloud Webex Calling labs (partners and customer's access)
Webex Calling lab v5 (June2025)
This lab focuses more on Webex Calling Local Gateways (registration-based and certificate-based), integration with onprem CUCM plus Webex Calling Survivaibility feature.
Migrating to Webex Calling lab (Nov2024)
Get hands-on experience using Cisco tools to migrate configurations, users, and devices from premises-based UCM to Webex Calling (setup CCUC, manage Webex Calling licenses, migrate phones, configure Local Gateway, Migrating calling from CUCM),etc.)
c) Webex Calling trials
Webex Calling trials is the best way to showcase the value of the solution to the customer. You can generate in a few minutes Webex Calling trial for your customers via the standard webex trial process:
https://help.webex.com/en-us/article/eoe453/Start-and-manage-Webex-Trials-in-Partner-Hub
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Index of all my collab community posts --> Looking for info on Cisco Collab solutions ?
👍 👷⏳ More Webex Calling content under construction - stay tuned 👷⏳
thanks!
Alkiviadis