hi all,
in this page, you can find top resources for Webex Calling solution.
Page will be updated regularly to include new content.
Top resources:
Webex Calling Data Sheet
What's new in Webex Calling? // page with latest enhancements and what is coming soon
Help article // Supported-devices-for-Webex-Calling
Help article // Features-available-by-license-type-for-Webex-Calling
Webex Calling Security White paper
Webex Calling Book of Innovations
my Webex Calling community posts
Webex Calling News Feed (at a glance)
Webex Calling - unique Customer Experience Basic and Essential options (new)
Why move to Webex Calling? (for existing onprem CUCM customers) (ppt)
Webex app calling integration with Microsoft Teams
Leverage the power of Webex app - callerid screenpop use case (new)
Webex Calling LGW(Local Gateway)-DNA Essentials or Advantage (new)
Webex Calling training for customers (admin and user users) (new)
Webex Calling youtube videos by CTG TME team // youtube videos explaining various WxC topics
how to // Webex Calling - You Tube // youtube videos mostly focused on end user features
https://callinghelp.webex.com // portal with useful guides: Getting started/Admin and End-user guides
Webex Calling BDM presentation (partner-access only)
Webex Calling TDM presentation (partner-access only)
Why Webex Calling (partner-access-only)
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Webex demo toolbox - one click to demo
Webex demo toolbox is a great resource that allows you to spin up a quick scripted demo in a few minutes.
You need ccoid to login (some demos require partner-access but many of them are also available to customers).
Find below some interesting Webex Calling related demos:
Webex Calling - main demo
Multi-line Support in Webex Calling Using Virtual Lines demo
Customer Experience Essentials demo (new)
New Webex Attendant Console(new)
Webex Integration for Microsoft Teams with Webex Calling (New features added!)
Webex Analytics demo
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Webex Academy
Webex Academy is the new best-in-class learning hub for Webex solutions, with content for customers and partners to learn how to manage, optimize, and successfully adopt Webex’s collaboration solutions.
Some highlights:
Webex Calling Power Up sessions (for partners)
Monthly updates for partners on new Webex Calling topics. You can find sessions on various topics: Customer Experience Essentials, Partner Hub, 3rd-party integrations, Analytics enhancements, Partner onboarding, etc.
Partner courses for Webex Calling
Plus in this community post Webex Calling training for customers (admin and user users)
I have summarized the Webex Calling training options for customers:
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PIWs (Partner Interactive Webinars) with Webex Calling content
PIW recodings and registration for upcoming sessions can be found here.
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Dcloud Webex Calling labs (partners and customer's access)
Webex Calling lab v4 (Oct 2022)
This hands-on lab will help participants understand the overall architecture and various building blocks of the Webex Calling solution (enabling an org, associate users in Control Hub, onboard endpoints and Room systems, configure/test various Webex Calling features)
Webex Calling + CUCM connection via CUBE/LGW (''CUBE and Advanced Dialplan lab'')
This is a hands-on lab that will help you understand the overall architecture of the Webex Calling solution, including Local Gateway configuration in a migration scenario where the deployment has an on-prem CUCM.
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Alkiviadis