What are the configurations needs to follow to have UCCE Finesse Agent
work with Jabber client as phone end point. share me details or any
links. also needs to know what can work, what cannot work -like multi
line, Recording, shared line, chat ..... etcco...
I am setting up a bulk update in CUCM to add jabber phones to all my
deskphone users. I have a bat phone template I adapted from one I made
for desk phones and I have a user template for use with "Update Users -
Custom File". I have used the users templat...
Hi community, maybe someone has already experienced this issue. When
using conference now you define a number which triggers an IVR prompt
where you can setup your meetings. I the ani is associated with an
active SNR number the IVR script won't let the us...
I need to get 100 VCS-C traversal and 200 VCS-E traversal calls VM
servers running 12.5. I am also trying to convert my old VCS licenses
fromVCSC/E. Can't find any reliable guide on CCO about licenses, and
conversion of old licenses. Can someone shed a li...
I'm want to video conference from a Cisco Web Room Kit Pro end point to
Virtual Webex and have my customers be able to view/collaborate via
Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help
designing the new queue. Existing queue:Has 6 agents and all part of the
same group. New queue requirements: - Split them into two groups (Group
1 and Group 2)- Put IVR in the script. Pres...
Hey all, Is there a feature that would allow me to disable file
transfers, remote control or chat capabilities directly on the Webex
Desktop app? Our goal is to restrict these features so that when we
connect to an external Webex site from our local Webex...
We will be deploying a Cisco cluster in a Nutanix environment running
VMware. We know that is supported and the cluster is being built
specifically for the UC infrastructure. However, the customer wants to
enable Nutanix software encryption that provides ...
Hi Everyone ,Recently we are getting CTI error for few random Jabber
profiles .While logging into Cisco Agent Desktop .It comes with an JTAPI
error .In call recording server it comes with UCM CTI module failed for
CSF1000 .Although the Jabber profile is a...
In iOS 13, Apple has made updates to the way applications in background
mode are notified of incoming calls and messages in order to preserve
battery life. This change will impact users of Cisco Jabber and Webex
Teams. To make sure that your system suppor...
Hello;I am trying to configure a DID in CUCEM, but I have not
succeeded.What I require is the following:When someone dials from abroad
to the number 462 xxx xxxx the calls reach extension 156 which I already
have in my CUCEM, I have created it from the tr...
Hi Two phones are connected over WAN and registered on cucm. The two can
call each other through 4 digit extension, but cannot call call each
other using 7 digit number. What is troubleshooting step for this? Thank
when can we allow users to have the grid view be the default view, or be
able to do that from the sys admin perspective. I would also like to
understand when the capability for grid view will be in the web app.
hello everybody we have our customer working on CME 8.6 & CUE it´s been working for a few years with E1 trunk directly connected to cisco 2921 with CME and CUE AA on CUE answers the call and you can dial any extension so the CUE forwards the call but ...
We're experiencing issue where terminating a call in the IVR script (Terminate obj) led to an abandoned call in CUIC report (contact disposition = 1). Is there anyway for us to customize this behavior? Or is there something that can be done within the scr...
How do we configure webex not to activate the Windows taskbar and flash the icon every time there is any change in content, attende, or speaker.We use webex for company wide meetings where there is just constant taskbar notifications.It makes concentratin...
Dears, my setup consists of PCCE version 12.0 i am configuring the courtesy callback on cceadmin interface for PCCE and i am getting the below error: error occured.The request reached the server but it took to long to respond.try loading th...
Hi Experts, i need some help regarding the Cisco 7942 phones. I have Cisco 7942 phones but i want to use those phones with Zycoo pbx u50.Anyone please tell me all the steps i don't have much experience with this one. Thanks