Activity in Connected TAC Market Trial
TAC survey
Anyone knows why I don't receive the automatic questionnaire/survey after I close a TAC case? I remember I got it for every case a couple of years ago. Now, the TAC engineers remind me of it and I keep waiting to get the email but I don't get anythin...
Opening TAC case on behalf of customer
Hi Guys, We are Cisco partner, is it possible to open a SR on behalf of our customer, if it is possible please help how we can do that, i know it is possible with other vendors like fortinet and others.. Thanks in advance..
Cisco TAC Best Practices - Ask Me Anything Event
Ask Me Anything Forum During this event our TAC engineers will answer your questions related to Cisco Technical Assistant Services (TAC): TAC Engineer’s responsibilities, case handling, troubleshooting approach, escalation chain, tips & tricks. Expe...
GOLD EEM TCL policy for TestFabricCh1Health
Hi Cisco Team, Could you please help us with the description of this Log?[syslog@9 s_sn="1782174" s_tc="2030524"]: Feb 28 11:58:09.627 UTC: %HA_EM-6-LOG: Mandatory.go_fabrich1.tcl: GOLD EEM TCL policy for TestFabricCh1Health[syslog@9 s_sn="1782175" s...
Resolved! Get the Information about the procedure for opening TAC case.
Dear Team,We are a partner member of Cisco but it was recently canceled. Before canceling our account, we were able to check the prices of Cisco devices and the SN of our purchased items. Our account is registered under int@lankacom.net. We previousl...
Licencias CUCM 12.5
Hola a todos, consultarles a los expertos en CUCM, a cerca de como es el manejo de licencias CUCM, entiendo con la versión 14 se cambio el modo de licencia perpetua a Suscripción.Consulta es si la versión 12.x será también afectado por este cambios. ...
Resolved! Is there a document to guide me through the set up of the Diagnostic Bridge / UI?
Is there a document to guide me through the set up of the Diagnostic Bridge / UI? Regards, Tim
Certificate expired
Hi All I just wanted to post here, that my certificate on my Bridge has expired. I've contacted TAC for help to replace it. If you happen to have a quick manual, I'd appreciate it. Once/if I get a solution from TAC, I'll post it here. Patrick
Intersight C220 HTTP server firmware upgrade error
I am trying to use one of my HTTP servers to do a firmware upgrade on a C220 and keep getting this error Monitoring and Waiting for Firmware Upgrade to Complete VMedia Mapping has gone bad.: not sure what I am doing wrong.
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My Diagnostics - Unable to get authentication token
Hello everyone, I am installing the cisco My Diagnostic and following the manual correctly. when trying to read one of my equipment, I come across the error below. Thanks a lot for the help.
Resolved! Unable to get authentication token?
Hi All, Today I found by accident about Cisco CLI Analyzer tool, and I think it is great. While looking for a manual, I also found Cisco Diagnostic Bridge, and since the setup seemed quite easy, I downloaded the OVA and deployed it. I managed to ...
Resolved! Device scan fails, Unable to get access token
Hello, I am having a problem regarding to scan device. Following error message was displayed when I initiate to scan device and it fails; " Checking for work items failed: Unable to get access token from https://cway.cisco.com/ws/oauth/v2/token/c...
Devices show up on one browser, but not another
I configured the connected TAC server from one laptop, but when I log into the mydiagnostic page from a workstation, I get a message that states no servers have been configured. Other users on my team get the same error message from their devices.
Facing issue while installing Diagnostic Tool
Hi Team, We have downloaded and installed the Cisco Diagnostic Bridge software (.ova) file on VMware ESXi 5.5 While login to My Diagnostics UI with our CCO ID we get an error “Unable to connect to the Diagnostic Bridge,Please ensure the following...
