Dear TAC !We have two ASA 5525-x with Product Authorization Key (PAK): 4VUPX895TW8 - PIN: 750852 license. I registered with the hardware SN. The "activation-key" that you sent,  ASA was not accepted.Please send me correct  "activation-key"-s for... view more

Hello,   I am having a problem regarding to scan device.   Following error message was displayed when I initiate to scan device and it fails; " Checking for work items failed: Unable to get access token from https://cway.cisco.com/ws/oauth/v2/to... view more

I configured the connected TAC server from one laptop, but when I log into the mydiagnostic page from a workstation, I get a message that states no servers have been configured. Other users on my team get the same error message from their device... view more

Hi Team,   We have downloaded and installed the Cisco Diagnostic Bridge software (.ova) file on VMware ESXi 5.5   While login to My Diagnostics UI with our CCO ID we get an error “Unable to connect to the Diagnostic Bridge,Please ensure the foll... view more

The documentation states: The Diagnostic Bridge does not have direct communication to Cisco’s My Diagnostic Interface. It needs a web browser of the client PC, managing the Diagnostic Bridge. All the communication to port 5001 goes through the host conne... view more