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3rd Party SIP Softphone for Cisco Contact Center

rodoneal09
Beginner
Beginner

I have a client that wants to use a 3rd Party SIP Softphone for their Contact Center.   Does anyone know of a 3rd party SIP Softphone that has been tested and support in a Cisco UCCE 10.X contact center?

2 Replies 2

Andrew West
Enthusiast
Enthusiast

As opposed to using CIPC? 

I can only speak from a PCCE perspective but Im fairly sure the only soft client supported is CIPC. 

I would agree.

http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0(x)#IP_Phone_Support

"The following general limitations pertain to IP phones used with Unified CCE Enterprise deployments:

  • Only Cisco IP Phones are supported as contact center agent phones. As an alternative, you may choose to deploy the Mobile Agent solution to enable Cisco Unified CCE to use any phone as an agent phone. Please consult with your Cisco Sales Engineer for additional detail on this configuration."
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