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PCCE 10 Post Call Survey didn't work

Hi All,I have PCCE 10 here and need to implement automatic post call survey feature which is after call ended, call will automatically transfered to post call survey application. I follow the document refer to PCCE 10 feature guide but still error. B...

Resolved! Cisco Advanced Quality Manager: Network Recording

Dears, I am trying to configure network recording for UCCX environment using Cisco Quality Management,The problem here when i configure a sip trunk from the CUCM to the QM, The sip port won't open on the QM server, as should the network recording ser...

Set Parameter in Unified Contact Center Express

Where can I set the enterprise parameter "HTTPS Ciphers" to "All Supported EC and RSA Ciphers" as shown on the CSR generation site of UCCX?

Resolved! Scripts assigned to applications

Without looking at each and every application I have to see what script is assigned to it, is there an easy way to get a list of which scripts are assigned to what application(s)? It would be nice if there were a menu option or something available t...

UCCX - 'Dead' calls with 9971s

I've been going back and forth with TAC for 6 months now on the latest case...I'm hoping someone here has seen this or has some sort of idea of what's going on.What happens is at random times and with random agents, they're in ready state, presented ...

Resolved! social miner chat with webserver over the internet

Hi am so new to social miner and would love to ask about chat with socialminer. i am in Africa and we don't usually host our websites we do this elsewhere probably servers in the Us or europe in any case i want to have this chat url snippet given upl...

CVP 9.0(1) Session Timeout operations Console

Hi everyone. I hope you are well. The inactivity session timeout for the Operations Console (when no activity is performed in the browser) is set to 60 minutes. If the browser is inactive for more than 60 minutes, you are required to login again. H...

Script *.aef file

How can anyone open the *.aef file without accessing UCCX... I am working on some script & in that environment no access to the any UCCX ..is there any way to open the *.aef file

uccx reports cuic call custom variable reports.

Hello I need help. I have CUIC 10 and uccx, I want to reports of call custom variable reports but do not show information. I already configured Set Enterprise info for call.variable1.can anyone help me? Thanks.SFP

PCCE 9.1(x) compatible with CUCM 10.5(2)???

I have a customer that wants to upgrade their CUCM and CUXn 9.1 environment to 10.5 and I cant find anything regarding compatibility. Please dont just give me links to compatibility guides and docwikis because I've read them all and it only says 9.1 ...

calabrio call recording without an agent login

Hi,Is there a possibility of configuring a phone to record all calls made from an extension, without agent logging into the phone.how does the RTP work with call recording.Any relative information would be really helpful.Thanks,Waseem

Attendant Console Advanced services will not start after server reboot

Hello All, I installed a new instance of Attendant Console Advanced 10.5.2. and all was working fine. I did a reboot of the server and now the services will not start. On the Service Management page Cisco Unified Attendant Server shows Status: Sto...

Resolved! Erase Skill Groups PCCE 9.0.4 - CUIC

Hi everyone, I hope you are well. I´m thinking what are the consequences if I erase a Skill Group. What happens with the CUIC Reports? Can I consult the previous information, although I erased the Skill Group.? Can I reestablish the Skill group eras...

Resolved! Change Skill Name - Implications CUIC

Hello, everyone. I hope you are well. I am planning change some Skill Names and erase some skills on my PCCE 9.0.4, but i want to know the implications of that changes. What happen with the information of CUIC? What another consequences has this? Re...

Resolved! Standalone Application Builder CSCuv72535

There was an open bug CSCuv72535 tracking the missing SAB utility in the latest CVP versions. I see it has been marked resolved as of 11.0.1 but still i do not see the SAB utility in 11.5 after windows install. Does anyone know more about the res...

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Forum Posts

PCCE 10 Post Call Survey didn't work

Resolved! Cisco Advanced Quality Manager: Network Recording

Set Parameter in Unified Contact Center Express

Resolved! Scripts assigned to applications

UCCX - 'Dead' calls with 9971s

Resolved! social miner chat with webserver over the internet

CVP 9.0(1) Session Timeout operations Console

Script *.aef file

uccx reports cuic call custom variable reports.

PCCE 9.1(x) compatible with CUCM 10.5(2)???

calabrio call recording without an agent login

Attendant Console Advanced services will not start after server reboot

Resolved! Erase Skill Groups PCCE 9.0.4 - CUIC

Resolved! Change Skill Name - Implications CUIC

Resolved! Standalone Application Builder CSCuv72535

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Prioritise Requeued Email

Cisco Finesse Supervisor real time status of agents in Email queues

Modify or Change incoming email ID

UCCX place call step - busy output

Agent cannot change the status of working with chats

Call priority for agent in 2 different CSQs

Issues with UCCE and Finesse Lab Connectivity New CUCM Configuration

Documentation mistakes in CTI Server Message Reference Guide

UCCX 12.5 set CCCalendar based on Calling_Numer.substring()

Finesse Emails limits