Afternoon,
is there an easy way to filter the abandoned/answer call type report by an agent team, our client needs to see how many calls each agent team and agents in that team answered/ missed (abandoned) calls within the set bucket values
Kind Regards
Create Team wise agent collection & Export reports by agent team collection.
Thanks for the reply, do you happen to know where i can find a guide for the above i am quite new to CUIC reporting
thanks