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ryan
Beginner

Abandoned Answer report by agent team

Afternoon,

is there an easy way to filter the abandoned/answer call type report by an agent team, our client needs to see how many calls each agent team and agents in that team answered/ missed (abandoned) calls within the set bucket values

 

Kind Regards

3 REPLIES 3
Vitthal Thutte
Beginner

Create Team wise agent collection & Export reports by agent team collection.

V T

Thanks for the reply, do you happen to know where i can find a guide for the above i am quite new to CUIC reporting

 

thanks

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