Ability to customize ANI for outbound calling

[c.georgiou1]

Ability to customize ANI for outbound dialing on Agent desktop on Webex Contact Center.  I would like to mask a number that is not part of our range (Toll Free), but is a number that has a call forward set to come direct to one of our queues.  The agents would like to set this Toll free number as outbound ANI when returning a call to a customer.  IS this possible?

[gkovanis]

Hey @c.georgiou1, only the numbers (DNs) that are mapped to an EP can be selected using the Set Caller ID node, which I assume is what you refer to. 

If the number is not part of the EP-DN mapping, system will use the default ANI.

[c.georgiou1]

Thank you.  I did not realise that could be done with a number that was not part of our range.  I added it and it worked.