Adding Agents to ICM

[pheadden]

I have an ICM platform with ~ 200 Agents in Production.  I need to add 1000 agents.  Can I do this in a bulk import without having to export and then re import the existing agents?  Thanks

[david.macias]

Yes, it's a two step bulk import process. Bulk import people then agents. Look at the bulk add/edit in config manager.

david

[pheadden]

So when I go to import,  I get the message "All existing data will be replaced by the data,"  which makes me believe all the existing people or Agent records will be erased. this would be bad.

[david.macias]

What version are you running?

[pheadden]

10.5

thanks David

[david.macias · Accepted solution]

So I don't have a 10.x within access at the moment, but looking at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/Configuration/Guide/ucce_BK_C8CA90B8_00_configuration-guide-icm-cce-hosted-10-5/ucce_BK_C8CA90B8_00_configuration-guide-icm-cce-hosted... seems that it's the same as before. Look at the help file within ICM and it should give you some clues. It's not straight forward and you'll have to add a few agents for trial and error, but once you figure it out you'll be able to add 1000 in a few minutes.

david

[pheadden]

Thanks David, 

I'll do that.  I appreciate it.  I have a lab I can do this on before hand with a few agents.

[pheadden]

This worked as described.  I did have to remember to clean out the deleted agents before it would work.  But it worked.  Thanks so much for the assistance.

[david.macias]

Cool, glad it worked. Takes a bit of work to get it, but once it's running it works like a charm.

david

[Deepak Rawat]

Hi,

Please refer to the below document:

https://supportforums.cisco.com/document/93021/using-icm-configuration-manager-bulk-insert-agent

Regards

Deepak