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After Call Work for UCCX not working

Dear Members,

 

I have enabled after call work for UCCX for 20 Sec, but for some reason its not seems configured correclty. Seeking some assisstance for the same.

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Are you actually using Agent Based Routing? If not you're looking at this in the wrong place. Check your CSQ settings. An example of how it looks one one of our systems and queues is attached below.
image.png



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6 REPLIES 6
Roger Kallberg
VIP Mentor

Please share screenshots of your configuration so that we can verify it.



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Please find attach the screesnot of After Call Work

Are you actually using Agent Based Routing? If not you're looking at this in the wrong place. Check your CSQ settings. An example of how it looks one one of our systems and queues is attached below.
image.png



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Thanks for the valuable answer.

 

Please find attach the the screenshot and let me know which option to choose from th dropdown menue

That depends on your specific requirements, so I cannot really give you an answer on this.



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Thanks Roger it worked for me

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