Agent greeting scripting

[NiranjanS8863]

i need help with agent greeting scripting 

can i get  any example agent greeting scripting screen shots 

do i have to create two scripts just for playing agent greeting??

the document gives 2 examples scripts AG and PAG

i have doubt how to create the dialed number   

is it only the name or even dialed number should match 

if so how will trigger script 

[bill.king1]

Cisco provides the scripts for you, here's one of the guides that tells you their names, where they are located so you can import it, etc.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/Configuration/Guide/ucce_b_ucce-features-guide/ucce_b_ucce-features-guide_chapter_01.html

[sadswami · Accepted solution]

Yes, there are 3 scripts provided by Cisco for Agent greeting.

1. AG: This is an example to show how to play agent greeting. You may need not to create this script. You need to use agent greeting PV (AgentGreetingType) in your routing script where you want to enable agent greeting feature before routing call to skill group.

2. PAG: This script causes an Agent Greeting to play. It is invoked by the PlayAgentGreeting dialed number

3. Record_AG: This is to record agent greeting and activate the agent greeting.

For AG, you need to create dialed number on CUCM routing client. It should match with the Route point DN created on CUCM. This is how agent can invoke the AG script using finesse to dial the RP DN. It could be any number. I tried with only name and it didn't work for me.

1. Create RP for record agent greeting

2. Assign directory number

3. Map RP with pguser

4. Create call type for record agent greeting, play agent greeting (RecordAgentGreeting, PlayAgentGreeting)

5. Create DN on CUCM routing client, use RP directory number

6. Assign RecrodAgentGreeting created call type with this DN

7. Schedule Record_AG script with call type RecrodAgentGreeting and PAG with PlayAgentGreeting

You need to modify/add parameters in AG script. Please let me know if you need help with that. I have it configured in my Lab.

Regards,

Sadashiv

[w-baig]

hi,

i am following cisco doc provided for agent greetings. Agent recording script is failing on the T10_GS_Audium node (when trying to record agent recording) with vvb showing the following error:

http://mediaserver/en-us/app/Server?callid=D476E8800001000000188FD0298AC20A&_ani=797772&application=RecordAgentGreeting&ftpPath=en-us%2Fapp%2Fag_gr&_dnis=777101&X_Cisco_Clusterid=undefined
14872288: Aug 30 16:49:43.656 GMT+0000 %MIVR-SS_VB-7-UNK:[CALLID=D476E8800001000000188FD0298AC20A-172503657484989416] domain_cookie_support: false
14872289: Aug 30 16:49:43.662 GMT+0000 %MIVR-SS_VB-7-UNK:[CALLID=D476E8800001000000188FD0298AC20A-172503657484989416] VXMLDocumnet.loadbAndParse().aThread.run(): got vbe (VBEvent type) =error.badfetch.http.404: Not Found:

any suggestions!

[Roger Kallberg]

As this post is marked as solved it would be advisable for you to create a new post to ask your question.

[janinegraves]

It looks like ICM is trying to invoke a Call Studio app but you don't have the correct configuration in ICM for this.
The current URL being created begins with: http://mediaserver/en-us/app/Server
But it needs to begin with this:  http://vxmlserverIP:7000/CVP/en-us/../Server
To do this, you must use SetVariable nodes and assign these values into these variables (assume everything is case sensitive):
user.microapp.media_server  assign "http://vxmlserverIP:7000/CVP"      (replace with your VXMLServer's IP)
user.microapp.app_media_lib  assign    ".."
user.microapp.useVXMLParams assign   "N"