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Beginner

Agent Greeting with Genesys CTI/Desktop

Hello everybody!

Is it possible to use agent greeting if the customer has integration with the Genesys Cisco T-Server.

The deployment - Unified CCE with Genesys CTI/Desktop Only.

He has:

- CVP 9.0;

- UCM 9.1;

- ICM 9.0.3;

- Genesys T-Server 8.0;

2 REPLIES 2
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Hi,

Agent greeting does not support Genesys Cisco T-Server.

It supports only with the out of box CTI toll kit.

Regards,

Srinivasan

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Thank you for your answer!