Agent is getting Line restricted error

[Saima Harris]

Hi Team,

One of the Agent is not able to login , getting error :

"The line is restricted, can not login" Please see the screenshot

I've already associated his phone on End user page.

Any idea why is he getting this error .

Cisco Unified CCX Administration

System version: 9.0.1.10000-100

Thank you

Saima

[Chris Deren]

Make sure the DN is configured with Busy Trigger 1 and Max Calls 2.

HTH,

Chris

[paullepper]

Was a solution found on this?  I have the same problems and already checked the triggers indicated.  If I try to log in via the phone then I get line restricted message as well.  I have included the two attachments.

[paullepper]

I was able to get my problem resolved.  I had inadvertantly removed the check mark on the Allow COntrol of Device from CTI.