Agent Login error

[Torsten G]

I configure a new uccx in version 10.6.1.10000-39 a hotline.

Under Cisco Administrator -> Personnel -> Agents : the system do not show my agents.

The Synchronize Directory Server  -> Synchronize show the error: CDAUI2082 At least one error has occurred during the manual synchronization of directory services. Contact technical support

i restart the server, but the system don't sync.

what can i do?

[Chris Deren]

Can you provide screen shot?

[Torsten G]

Screenshot

[mislam2]

This is how I resolved it
 

+ Restarted the below services :
  Cisco Desktop Sync Service 
  Cisco License and resource monitor
Cisco Desktop Enterprise Service  
Cisco Desktop LDAP Monitor Service 
  
 + Again performed manual re-sync , however we had no result

+ We found that RMCM subsystem was in initializing state.
+ Changed the password of RMCM and service came up
+ Issue was resolved 

[Torsten G]

Thanks, unfortunately, has not functioned :-(

[Torsten G]

the RmCm Subsystem is in Initializing Status, i change the passwort of RMCM but the status of the service dont changed.

[Torsten G]

Now the Service is running and the sync is ok :)

Thanks :)

[Matheus Lopes]

Hi,

I had exactly the same issue when new users tried to login on CAD they got an error " The combination of user ID, password and extension is invalid.

Then i realized that i had another error "The Synchronize Directory Server  -> Synchronize show the error: CDAUI2082 At least one error has occurred during the manual synchronization of directory services. Contact technical support"

I fixed this issue only restarting the services that you suggested and syncronhizing Directory Service again. My RMCM service didn´t stop working.

- Cisco Desktop Sync Service 
- Cisco License and resource monitor
- Cisco Desktop Enterprise Service  
- Cisco Desktop LDAP Monitor Service 

Thanks a lot!!! It was very useful!!!