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Robert Dawson
Beginner

Agents screen 'flickers' when supervisor starts live screen monitoring

Hi

Also posted on Calabrio Portal forum

We've just upgraded to Cisco Workforce Optimization 10.5, and I've noticed that when a supervisor starts monitoring the agents screen in real time - the screen flickers few a moment.

It's not going to be long before agents realize this is a dead giveaway that they are being monitored. Has anyone experienced this and if so, found a fix?

We're currently using window 7 32 bit, desktop recording, QM Version 10.5.1.3000.

Many thanks

Rob

 

 

1 REPLY 1
saship
Beginner

I have seen something similar when using NICE perform Screen recording and the problem had to do with specific graphic card models on the agents PC. 

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