ANI Lookup in CCX

[Ahmed Adeyemi]

Hello all,

I'm looking to write a CCX script that can route calls based on the calling number. E.g. If Calling number 3034117911 call to the CCX trigger the script check the Calling number and route that call to a certain Resource Group or Agent every time, if the agent is not available queue it in the default queue. I know how to do this on inidivual based Calling Numbers but the problem i am having is that i have a pool of 160,000 + numbers. What would be the easiest way to accomplish this?

[Deepak Rawat · Accepted solution]

You can try something like below where in you are actually checking the area code and not one specific number

if called_number.startsWith("123")

In case these 160,000 + numbers are distributed among various other area codes, then you can use multiple if statements

Please note called_number here is the variable that is storing the value of called number that you get using the Get Call Contact Info step in the script, in your case it could be something different so choose accordingly.

Regards

Deepak

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[Oleksii Stepanenko · Accepted solution]

You can create db table:

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ANI                           |  CSQ              |      Agent

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3034117911            | SupCSQ         |   JDoe

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And in script just use DB Read step