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Beginner

Blind Transfer after agent disconnect call - Cisco UCCX 9.0

Hello everyone.

I need transfer an agent call to a specific application after the agent disconnect the call.

Today I have a simple queue, and after the agent finish the call I have to transfer to a quality research.

I tried do use the Workflow on action dropeed to transfer to the other extension without success because blind transfer doesn't work on dropped action.

I use Cisco UCCX 9.0.

Does anyone have any idea??

Thank you

 

Gleidson

1 ACCEPTED SOLUTION

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Rising star

Hi Gleidson,

 

You can try using a CAD task button. You can use a new task button with a blind transfer action or you can try using the answer/drop CAD button with the blind transfer action too. Of course this will work if your agents use the CAD to  end the call.

 

HTH

 

Gabriel.

View solution in original post

3 REPLIES 3
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Rising star

Hi Gleidson,

 

You can try using a CAD task button. You can use a new task button with a blind transfer action or you can try using the answer/drop CAD button with the blind transfer action too. Of course this will work if your agents use the CAD to  end the call.

 

HTH

 

Gabriel.

View solution in original post

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Hi Gabriel.

I gave this solution to customer as well but he didn't accept.

He want that transfer be automatic, without intervention.

Regards

 

Gleidson

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Hi,

 

Did u find any solution?

 

Regards,

Krisztian

 

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