04-16-2015 12:36 PM - edited 03-14-2019 02:41 PM
Dears,
in a UCCE 7.5 environment, where CAD client is used, is it possible to force an agent to logout after a certain idle time in a not ready state?
the reason i'm asking is that sometimes, and agent would leave his desktop without forgetting to logout.
Thanks.
Solved! Go to Solution.
04-16-2015 01:40 PM
yes, you can configure the value in agent desk settings. the default is 3600 seconds i guess.
04-16-2015 01:40 PM
yes, you can configure the value in agent desk settings. the default is 3600 seconds i guess.
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