Hi,I have configured outbound campaign on UCCX 9.0.2 and assigned appropriate CSQ to the campaign. Succesfully uploaded contacts. But the agents are unable to get pop-up for outbound call. I have also enabled Direct Preview on CDA.RMCM Subsystem is I...
Dears,in a UCCE 7.5 environment, where CAD client is used, is it possible to force an agent to logout after a certain idle time in a not ready state?the reason i'm asking is that sometimes, and agent would leave his desktop without forgetting to log...
We just upgraded to 9.0.2 I need to know where the mail files reside in CIM before they are pushed to the agent. we have a Web server, app server and data server,thanks!
Has anyone seen this before? Agents has two lines, agent and personal line. Agent puts themselves in "Not ready" mode. Agent receives a call on personal line. Agent line is forced into a ready state, causing an RNA when the queue sends a call.U...
We have a Helpdesk script in UCCX that redirects the caller to a specific internal DN during on-call hours (after hours), instead of routing to the CSQ. Helpdesk technicians change a call forward all setting on that redirect DN to reflect whatever e...
After taking an ACD call on line 1, Agent placed himself into NOT-READY and selected ACD WORK. While in Not-Ready state, his private line( line 2) rung and he answered it. His ACD line (line 1) went into READY STATE and started ringing for an in...
Hola Buenos dias; Alguien me podría indicar como obtener reportes históricos del Contac Center pero que me a través de una gráfica pueda ver el mayor trafico de llamadas en el dia y si hago click en esa porción de la gráfica me muestres los agentes...
Hi Team, Need some help for UCCE 7.5Is it possible to have details of all calls that are answered or not with in Service Level from HDS (T_termination_Call_detail or other table).We jhave SL on CallType of 20/80 ..Regards.
I am running UCCX V8.02 with CUCM-BE V8.02. Is there a way, when using the IPPA, to have the display on the phone automatically return to the IPPA screen when a call is completed?Thanks
HI,When checking the license usage, I see the different results in Real Time Reporting and CLI.CLI:admin:show uccx cad license usageLicense Report for seat: 7 of 75 available.Real Time Reporting:Logged-in Resources: 62Why the License Report fr...
Hi, customer has CC based in the UK and a number of remote sites in different time zones.Scenario: US daylight saving changed.Q: Is there a way to check from within the UCCX script, which runs in the UK, if the US daylight has been changed in order t...
Hi all,I have a customer with a Duplexed UCCE 9 install that is running from two geographically independent Data Centres. So for example Side A is in DC1 and Side B is in DC2. Side A is making the final routing decision whilst in normal operation. ...
Hi All,If the MoH is changed in Call Manager do I have to update it in the Call Control Group section in Contact Center Express for outside callers to hear music while waiting in queue? Note: User and Network Hold Audio Source is currently set to non...
