Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello,We have a UCCX cluster and both server's common partition are in the high 90%. I downloaded all the log files and deleted them from the server. I tried the following steps, which did work for CUCM;Open RTMT. Click on Alerts Central. Right cli...
Hi , We have a contact center UCCE 8x, in which few of the Agents are migrated to Siebel CRM CTI Application from CAD. We are using Cisco CRM adapters for the CTI communications between CRM and ICM. So the call is maturing to the agent properly, but ...
Hi all,It is a UCCE environment with CVP and CAD.I'm in the process of configuring the Outbound Option and I'm facing the attached warning while trying to enable the Expanded Call Variables for Outbound in Configuration Manager.In addition to the CVP...
Hi all,It is a UCCE environment with CVP and CAD.I'm in the process of configuring the Outbound Option and I'm facing the attached warning while trying to enable the Expanded Call Variables for Outbound in Configuration Manager.In addition to the CVP...
Hi everybody, We have UCCX 9.0.2.Agents receive calls normally, but if the Agent closed the call first, his state changes to "Not Ready" State. However if the caller was the one who closed it first, the state returns to " Ready".and at CSD it shows "...
I have a user that is no longer able to login to CUIC with his CCMuser credentials. This is a CCX version 9 system and I verified that he can login to his CUCM page just fine. When I edit the user in CUIC, I don't see a field for a password so I am a...
Does anyone know if there is any adverse effect for scheduling the loggers purge jobs earlier (Say 12:15am) than the default 12:30am? - ICM 9.0.4Is there reason Cisco chose 12:30am as the default?
Hi All,We are able to integrate with Nuance 9 with CVP 9. We used a simple application where the application would ask to choose for sales or support. For this we used a 2 option menu and in voice keyword we have provide - en-us;approximate;sales and...
Is anyone successfully running UCCX 8.5 SU4 on VMware 5.5 with vmware tiools upgraded to 5.5 also? This is a temporary solution for me until I upgrade my UCCX. I am running this on VMware 5.5 but I haven't upgraded the VMware tools on the UCCX box ye...
Hi Guys, I need help on checklist for UCCE 8.0 please share any link or document for the same. RegardsPardha
Hi,We have UCCX 9.0.2 with three CSQ's:- Arabic_CSQ- English_CSQ- VIP_CSQand there are three skills (Arabic, English and VIP)I assigned 9 agents for these CSQ with the mentioned skills.Agent 1, Agent 2 and Agent 3 skills : Arabic 9, English, 6 and VI...
Hi Team,Request all your help on the issue I am facing on the Collection group in CUIC. I am in the process of creating the Collection list for outbound reports where the request is to pull the Campaign Names based on the Campaign Group. I have creat...
Hi,guys .Agents become not ready after ring no answer even though i have configured the service parameter of :Agent state after ring no answer : to be Ready always instead of the default of not ready.Thanks in advance
Hi,I am trying to distribute calls to agents based on the wait times in the queue. For eg:1) All calls should go to Agent1 and Agent2 if they are available. If they are busy or not avalaible the call is in sent to the queue2) After three minutes of t...
Hi guys Somebody knowns a method to set all record alls in UCCX to extended lifetime automatically Thank you
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