CAD Question

[lharris310]

Does CAD store agent information locally on the client pc (i.e., Agent ID or Extension stored locally in an .ini file)? I would like to be able to pull the agent ID or extension and pass that information over to another application for automatic authentication.

[david.macias]

Not out of the box, but you could create a workflow to do that.  Either write some data to a file or launch some external application.

david

[Aaron Harrison · Accepted solution]

Well - it does, yes.

When you run the thing it remembers your last userid and telephone extension. From what I can see it stores this in c:\program files\cisco\desktop\config\phonedev.cfg.

That's on V8 anyway..

Regards

Aaron

Please rate helpful posts...

[lharris310]

This is exactly what I wanted! Thanks Aaron!!!!

[LanWire123]

Hello All,

I am trying to Launch an External Application through CAD in UCCX 8.0. I have created a voice contact  workflow and put action and event in its Answered event to launch a windows batch file which launches IE with a particular url. I have also assigned this workflow to agents in UCCX Desktop administrator. The .bat works correctly through command line. But for some reason it is not getting invoked through CAD when I am answering a call. The log file also does not clarify anything.

Could anyone help on this? Is there any way I can troubleshoot this issue? I would be grateful to your reply.

Thanks.