Call Custom Variables and Caller ID

[Neal haas]

is it possible to pass the Caller ID to a Custom Variable for reports?     I have tried and it does not work for me.              

[CLAUDIO RIVAS]

The call custom variable report shows rhe variables for each call, and you can use the editor to place the value on a particular variable.

The interesting question here is why do you need a so common variable placed on a custom call variable?

It will be more ilustrative if you place an image of your script.

Regards,

Sent from Cisco Technical Support Android App

[Neal haas]

The departments would like to tie incomming caller to selected menu and how many time a number calls in to the system.

[Tanner Ezell]

This is certainly possible. How comfortable are you with SQL?