call redirect fails

[gsidhu]

Hi

UCCX Ver 7.0

Customer would like calls to redirect after hours.

I have attached the script - call is failing to redirect.

Could somebody please tell me how this can be resolved

[SebastianV]

Hello,

The script does not seem to be attached.

Are you redirecting to an external number? Maybe you forgot to add a 0 or 9 prefix to dial out?

--bas

[Jonathan Schulenberg · Accepted solution]

Also make sure your CTI Ports (Call Control Group) have a CSS that allows off-net calling.

[gsidhu]

Problem was down to CSS. Thanks for you input. I've rated your post.

[esa786_2]

Hi Sidhu. Can i have the script, just to see the call redirect step. thanks

esa